In this episode of the Vet Thrive Collective Podcast, I interview Michael Meehan, a veterinarian, and expert in communication and relationship-centered care. We discuss the importance of building relationships with clients and colleagues, effective communication strategies, and the need for more training in non-technical skills in the healthcare industries.
In this episode, you will learn the following:
- Relationship-centered care involves building relationships with clients and colleagues based on trust, respect, empathy, and mutual understanding.
- Effective communication is a crucial component of relationship-centered care.
- Michael provides practical tips for effective communication with clients and colleagues, such as active listening, using open-ended questions, and providing clear instructions.
- Prioritising relationship-centered care leads to better outcomes in terms of job satisfaction, commitment to the organisation, and service quality.
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Michael Meehan - Linkedin
