In Aviation, when flying high, everything seems so distant, but as you descend to the ground, you establish a more common sight picture. This philosophy can be used for the military transition. The intent is to provide transition lessons and skills, share success stories, identify skills as they apply by MOS to the business world and allow organizations to share key skills necessary for common openings. The end state is a bridged communication gap between hiring and HR managers/talent acquisitions and the transitioning service member. A reference for both sides to visit!
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In Aviation, when flying high, everything seems so distant, but as you descend to the ground, you establish a more common sight picture. This philosophy can be used for the military transition. The intent is to provide transition lessons and skills, share success stories, identify skills as they apply by MOS to the business world and allow organizations to share key skills necessary for common openings. The end state is a bridged communication gap between hiring and HR managers/talent acquisitions and the transitioning service member. A reference for both sides to visit!
Dan Shares his military background and transition: Serving with the USAF as an Intel officer and working with Defense Innovation Unit opened up his interest in technology and working with elite teams.
The Transition:
- There is no silver bullet
- Need have desire and the willingness to research and learn more. From there, you can build your business acumen and connect with the skills you gained in the military
- Do intelligence prep of the battlefield if you will: Assess what organizations are looking for by applying research and strategic thought
- Figure out what value you bring to the employer
- Networking is vital, have a networking strategy, whether that is by industry, location, etc. Have a plan and clearly articulate your message (your personal brand)
- Translate your skills, it is on you!
Customer Success Manager Role:
- Not support, not service: about educating and growing the customers to keep them.
- 3 Major skills:
1- Data Analysis (or information analysis)- So you can put together a story
2- Consulting/advisor: Guide them on potential strategies and how to best use the service
3- Selling: Keep them coming back, so there is sales aspect to the role, but is more natural and embedded and doesn't define the role by metrics (not an account manager)
- Not the "bartender" but more of the "personal trainer"
- Manager of Self and client, not a team. Heavy cross-functional leadership through collaboration with peers and partners
How to bridge shortcomings:
- Research on industry, speak the language (through books, podcasts, networking, formal education, etc)
References:
https://www.gsb.stanford.edu/exec-ed/programs/stanford-ignite
https://www.shift.org/
https://breakline.org/
https://vetsintech.co/
https://bunkerlabs.org/
Books: "Zero to One" and "The Startup Game"
View from the Skies: Military Transition
In Aviation, when flying high, everything seems so distant, but as you descend to the ground, you establish a more common sight picture. This philosophy can be used for the military transition. The intent is to provide transition lessons and skills, share success stories, identify skills as they apply by MOS to the business world and allow organizations to share key skills necessary for common openings. The end state is a bridged communication gap between hiring and HR managers/talent acquisitions and the transitioning service member. A reference for both sides to visit!
