Welcome to the "Vitality Vault," brought to you by Vitality Ventures Group. Hosted by Shannon Hayes, this podcast is where the gloves come off in the discussion of female entrepreneurship.
Expect a mix of savvy strategies, no-nonsense advice, and real-life stories in each episode, tailored to help women tackle the complexities of business ownership.
This is the place where ambitious women gather to gain actionable insights and get inspired to excel in the entrepreneurial arena—with a sprinkle of snark and a whole lot of straight talk.
All content for Vitality Vault with Vitality Ventures Group is the property of Vitality Lens and is served directly from their servers
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Welcome to the "Vitality Vault," brought to you by Vitality Ventures Group. Hosted by Shannon Hayes, this podcast is where the gloves come off in the discussion of female entrepreneurship.
Expect a mix of savvy strategies, no-nonsense advice, and real-life stories in each episode, tailored to help women tackle the complexities of business ownership.
This is the place where ambitious women gather to gain actionable insights and get inspired to excel in the entrepreneurial arena—with a sprinkle of snark and a whole lot of straight talk.
3. The Customer Connection: Engaging with Authenticity, Retail Realities, Quick to hire quick to fire, Employee Motivations from 'The Business of Women' Rhonda Hallstorm and Shannon Hayes
Vitality Vault with Vitality Ventures Group
23 minutes 50 seconds
1 year ago
3. The Customer Connection: Engaging with Authenticity, Retail Realities, Quick to hire quick to fire, Employee Motivations from 'The Business of Women' Rhonda Hallstorm and Shannon Hayes
Join Shannon and Rhonda in this enlightening episode of "The Business Of Women" as they delve into the nuances of leadership, hiring practices, and the impact of frontline staff on customer experiences. Learn how understanding employee motivations can transform your management style and discover the importance of creating a welcoming retail environment. From the challenges of quick hiring and firing to making every customer feel special, this episode is packed with practical advice for business owners who want to lead with empathy and effectiveness.
Connect with Rhonda:
hallstromhome.com
@hallstromhome on Instagram, TikTok
https://www.facebook.com/HallstromHome
Connect with Shannon:
vitalityventuresgroup.com
medspamastery.co
@shannonventures
https://www.facebook.com/vitalityventuresgroup
Introduction to Leadership Styles: Discussion on the balance between being quick to hire and slow to fire, emphasizing empathetic leadership.
Understanding Employee Motivations: Exploration of how knowing what drives your team can improve management and employee satisfaction.
Impact of Frontline Staff: Importance of first impressions in retail and selecting the right person for customer-facing roles.
Teenagers as Employees: Debates the pros and cons of hiring young workers for frontline retail positions.
Customer Experience Tactics: Strategies for ensuring every customer leaves the store delighted, including the concept of small gestures like secret discounts.
Personal Anecdotes: Shannon and Rhonda share personal experiences and challenges from their own retail and service industry backgrounds.
Retail Realities: Discussion on the emotional and business impacts of customers who browse but do not buy.
Enhancing Retail Management: Ideas on improving customer interaction to boost retail success and employee performance.
More from @vitalitylens:
vitalitylens.com
Vitality Vault with Vitality Ventures Group
Welcome to the "Vitality Vault," brought to you by Vitality Ventures Group. Hosted by Shannon Hayes, this podcast is where the gloves come off in the discussion of female entrepreneurship.
Expect a mix of savvy strategies, no-nonsense advice, and real-life stories in each episode, tailored to help women tackle the complexities of business ownership.
This is the place where ambitious women gather to gain actionable insights and get inspired to excel in the entrepreneurial arena—with a sprinkle of snark and a whole lot of straight talk.
