Discover the secrets to mastering inclusive leadership through feedback with our special guest, Ama Agyapong, famously known as "that inclusion lady." Imagine transforming your workplace culture by harnessing the power of feedback to boost productivity and engagement. Ama takes us on her personal journey from being an outsider to becoming an expert in creating feedback-driven environments. Her unique insights from her time as an EEOC investigator reveal the incredible impact of effective feedback on team dynamics and organizational success.
Explore the nuances of communication that foster an inclusive atmosphere. We discuss valuable tools like the DISC assessment, helping to tailor interactions by recognizing individual work styles. Ama shares practical techniques and frameworks, such as the Socratic method and the five whys, to elevate questioning skills, particularly in technical fields. Expect to learn strategic ways to avoid defensiveness and promote open dialogues, enhancing collaboration in your teams.
In our final segment, we delve into actionable strategies for impactful recognition and appreciation. Ama introduces frameworks like the "Listen, Validate, and Formulate" method and the IRTI model to ensure feedback is not just heard but transformed into growth opportunities. Highlighting cultural and generational differences, we discuss transitioning from traditional leadership roles to more coaching-focused approaches. Through personal anecdotes and expert advice, Ama illustrates how conveying belief in a person’s potential can inspire tremendous growth, leaving you equipped to foster a nurturing environment for your team. Join us to uncover these transformative insights and become a catalyst for positive change within your organization.