Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.
We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.
“One of the most consistently insightful and deeply respected podcasts in the industry”
Bradley Metrock, Score Publishing
Hosted on Acast. See acast.com/privacy for more information.
Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.
We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.
“One of the most consistently insightful and deeply respected podcasts in the industry”
Bradley Metrock, Score Publishing
Hosted on Acast. See acast.com/privacy for more information.
In this episode, Joe Kim, the new CEO of DRUID AI, unpacks what might be the biggest shift in technology since the internet.
We discuss the evolving landscape of artificial intelligence and its growing impact on businesses. Joe, who has been in his role for 70 days, brings fresh perspectives on how DRUID AI positioned itself as a workflow automation platform years before the market caught up, a bet that's now paying off as companies move beyond AI experimentation into real implementation.
The discussion covers the current state of the AI market, including the challenges of customer adoption, why some customers actively prefer interacting with AI over humans, and the importance of maintaining a balance between generative and agentic AI.
Joe also shares his vision of AI as the next major distribution platform. Just as Amazon has tried to make Alexa the operating system of our lives, OpenAI’s ChatGPT and similar platforms could become the primary gateway to accessing services in the future.
00:00 - Meet Joe Kim
00:33 - Celebrating 70 days at DRUID AI
01:35 - What attracted Joe to DRUID
03:06 - The real value of AI
06:43 - What Joe learnt about the market
11:19 - The AI God Box for enterprises
14:08 - The state of the AI market
20:29 - Why you should learn about AI as much as you can
23:47 - Generative AI adoption among enterprises
27:36 - The concept of agent washing
36:05 - Is AI bigger than the internet?
39:11 - ChatGPT as the new distribution platform
48:52 - Will chatbots replace websites and apps?
50:31 - The next 6–12 months for DRUID AI
56:59 - The biggest AI ultimatum facing businesses today
1:01:29 - AI replacing people is not growth
1:05:33 - The systems of record at enterprises and LLMs
1:08:46 - The future of AI automation
1:14:13 - LLMs could replace apps
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Hosted on Acast. See acast.com/privacy for more information.