#181 Why Customer Support Is a Profit Center (And How to Scale It Fast) with Pierre Latscha

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What Are You Working Towards?

Chris Brodhead

169 episodes

2 days ago

Chris Brodhead interviews founders, marketing directors, filmmakers, and other fascinating people about the goals that drive them to create. Each episode ends with one big question: What are you working towards? The answers are surprising, inspiring, and often deeply human. The goal of the show is to help listeners live lives closer to their dreams—more money, more joy, less work they hate. Previously the title of this show was The Ultra High Net Worth Clients podcast.

Entrepreneurship

Business

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All content for What Are You Working Towards? is the property of Chris Brodhead and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Entrepreneurship

Business

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#181 Why Customer Support Is a Profit Center (And How to Scale It Fast) with Pierre Latscha

What Are You Working Towards?

22 minutes 48 seconds

1 month ago

#181 Why Customer Support Is a Profit Center (And How to Scale It Fast) with Pierre Latscha

Download our “Tell a Better Story, Win Better Clients” E-book at https://working-towards.com/

What if customer support could become one of your most powerful growth engines? Pierre Latscha, Co-founder and CCO of Onepilot, a tech-forward customer care outsourcing platform combining AI automation with real human agents — 24/7 and multilingual.

We unpack how Pierre and his four co-founders launched Onepilot during the pandemic, scaled to $30M+ in ARR, and are now transforming customer service into a revenue-driving profit center.

📌 Topics Covered:

• How Onepilot blends automation and empathy

• Why customer care is a strategic growth lever

• The rise of remote agent models

• How AI is trained and deployed within support teams

👨‍💼 Learn more about One Pilot and Pierre:

Onepilot → https://onepilot.co/

LinkedIn → https://www.linkedin.com/in/pierre-latscha-8956a6a5/

🔗 Follow “What Are You Working Towards?” & Host Chris Brodhead

Website: https://www.working-towards.com

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⚠️ Disclaimer

The views and opinions expressed on the “What Are You Working Towards?” podcast are those of the hosts, guests, and participants and do not necessarily reflect the views or positions of any entities they represent…