In this episode of, Phil and Barry engage in a rich conversation with CX Transformation Strategist, Author, and Podcaster Jenessa Carder about her journey from Boston to Japan and the cultural insights she has gained along the way. We discuss the importance of empathy in design, the challenges of being a foreigner in Japan, and how personal stories can enhance design practices. Jenessa shares her experiences with inclusivity in design and the power of storytelling, as well as her recent projects, including her book "The Curious Nail Who Stuck Out", and the resultant podcast, "The Curious Nail". This conversation emphasizes the significance of understanding diverse perspectives and the role of design in creating inclusive experiences. Enjoy!

Drinks: Devil's Purse Brewing Co. Handline Kölsch, Glaabsbräu Pilsener, Tully's Barista Black Coffee

Links: https://expressanything.squarespace.com/curiousnail