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What Would They Do? The Customer Experience Podcast For Small Business
Nadine Nethery | Customer Experience Strategist & Copywriter
41 episodes
3 days ago
Welcome to What Would They Do?, the customer experience podcast for small business owners. Every week, I answer your burning CX questions, and set you up with actionable, out-of-the-box customer experience strategies you can pull off without costly tech tools or lavish corporate marketing budgets! Join me as I explore different aspects of the customer journey, and how a remarkable customer experience can boost customer loyalty, first-time sales and your audience engagement… and so much more! Whether you’re a course creator, membership site owner or service provider, this is the customer experience podcast for small business owners who want to stand out with truly bespoke customer experiences before, during and after the purchase. We're going to touch on email marketing, brand messaging, copywriting, pricing strategies, offer positioning, customer delight and even gamification!
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Marketing
Business,
Entrepreneurship
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All content for What Would They Do? The Customer Experience Podcast For Small Business is the property of Nadine Nethery | Customer Experience Strategist & Copywriter and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to What Would They Do?, the customer experience podcast for small business owners. Every week, I answer your burning CX questions, and set you up with actionable, out-of-the-box customer experience strategies you can pull off without costly tech tools or lavish corporate marketing budgets! Join me as I explore different aspects of the customer journey, and how a remarkable customer experience can boost customer loyalty, first-time sales and your audience engagement… and so much more! Whether you’re a course creator, membership site owner or service provider, this is the customer experience podcast for small business owners who want to stand out with truly bespoke customer experiences before, during and after the purchase. We're going to touch on email marketing, brand messaging, copywriting, pricing strategies, offer positioning, customer delight and even gamification!
Show more...
Marketing
Business,
Entrepreneurship
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37. From burnout to buy-In with Anticipation Marketing™ and Brenna McGowan
What Would They Do? The Customer Experience Podcast For Small Business
26 minutes 56 seconds
3 weeks ago
37. From burnout to buy-In with Anticipation Marketing™ and Brenna McGowan

In today’s episode, we’re diving into pre-selling, Anticipation Marketing™, and how to create sales environments that build deep trust, long-term loyalty, and better-fit buyers.


We’re answering this listener question:


“How can pre-selling build a deeper trust with your audience and set the stage for long-term customer loyalty?”


To unpack this question, I’ve invited none other than Brenna McGowan, the queen of Anticipation Marketing™, the creator of the Pre-Launch Plan Program, and an advocate for launch strategies that actually feel good for you and your audience.


If you’re tired of high-pressure launch tactics, endless email blasts, and buyers who ghost after checkout, Brenna’s approach will feel like a breath of fresh air. We explore her signature framework and how pre-selling isn’t just about priming people to buy, but about attracting the right people who’ll stick around.


Brenna is also joining Retention Lab as our November guest expert on 19 November 2025. If you want access to her live training (or the replay if you're listening later), join us right here.


What we cover:

  • Why traditional launches create burnout (and how to avoid it)
  • The 4 A’s of Anticipation Marketing
  • How to create a low-pressure sales environment that converts better
  • The surprising link between pre-selling and customer retention
  • Smart ways to front-load trust and reduce refund requests
  • The one thing Brenna recommends you must do weekly during pre-launch
  • How audience research shapes magnetic messaging that resonates


Connect with Brenna McGowan:


Brenna McGowan is a launch strategist, copywriter, and the creator of the popular online event Behind the Launch. She helps coaches, course creators, and consultants move away from hustle-based, high-pressure launches by using my signature pre-launch and Anticipation Marketing™ strategies.


Website: https://brennamcgowan.co/

Instagram: www.instagram.com/brennamcgowanco

Download Brenna's Launch Calendar


View the episode transcript here.

Where to from here?


🔑 Join the CX Escape Room: Get 3 days of strategic action AND 60 days of ongoing momentum & support for only AUD$45 (≈USD$30) 🤯


Find out how you can get my strategic customer experience brain on your brand here.


Grab the FREE State of the Customer online business industry report with first-hand findings, gaps & opportunities PLUS proven strategies to boost your customer experience. Download FREE here!


Check out my favourite CX tools and resources here.


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What Would They Do? The Customer Experience Podcast For Small Business
Welcome to What Would They Do?, the customer experience podcast for small business owners. Every week, I answer your burning CX questions, and set you up with actionable, out-of-the-box customer experience strategies you can pull off without costly tech tools or lavish corporate marketing budgets! Join me as I explore different aspects of the customer journey, and how a remarkable customer experience can boost customer loyalty, first-time sales and your audience engagement… and so much more! Whether you’re a course creator, membership site owner or service provider, this is the customer experience podcast for small business owners who want to stand out with truly bespoke customer experiences before, during and after the purchase. We're going to touch on email marketing, brand messaging, copywriting, pricing strategies, offer positioning, customer delight and even gamification!