What makes retail truly magical? In this captivating episode, we turn the tables on retail advisor Melissa Moore, who previously joined us to discuss banishing retail buzzwords to Room 101 on her podcast The Retail Tea Break. This time, she shares the five elements of retail that fill her with genuine passion and excitement. Melissa brings decades of retail experience to the conversation, from her Saturday job at 16 to her current roles as a retail advisor, podcast host, and university lectu...
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What makes retail truly magical? In this captivating episode, we turn the tables on retail advisor Melissa Moore, who previously joined us to discuss banishing retail buzzwords to Room 101 on her podcast The Retail Tea Break. This time, she shares the five elements of retail that fill her with genuine passion and excitement. Melissa brings decades of retail experience to the conversation, from her Saturday job at 16 to her current roles as a retail advisor, podcast host, and university lectu...
Beyond the Queue: Reimagining Service in Luxury Retail
What's In The Box
16 minutes
1 month ago
Beyond the Queue: Reimagining Service in Luxury Retail
Luxury retail and self-checkout technology might seem like unlikely companions, but Harrods has proven this combination can dramatically enhance the customer experience. In this fascinating conversation with Paul Reid, Harrods' Senior Retail Systems Manager, we uncover how one of the world's most iconic department stores transformed its bustling Food Hall and Chocolate Hall through innovative self-service technology. When self-checkouts were first introduced at Harrods in 2018, there were un...
What's In The Box
What makes retail truly magical? In this captivating episode, we turn the tables on retail advisor Melissa Moore, who previously joined us to discuss banishing retail buzzwords to Room 101 on her podcast The Retail Tea Break. This time, she shares the five elements of retail that fill her with genuine passion and excitement. Melissa brings decades of retail experience to the conversation, from her Saturday job at 16 to her current roles as a retail advisor, podcast host, and university lectu...
