Medshield’s Chief Operating Officer, Angela Blackburn, joins us to give more detail on Medshield’s 2026 product and benefit enhancements and what members can expect in the year ahead. From a lower-than-average contribution increase to a strengthened GCR rating and unlimited hospital access across all plans, Medshield is focused on value, stability, and affordability during a time when healthcare costs continue to rise.
Angela also highlights major benefit enhancements, including revamped optical cover, expanded preventative care, improved diabetic support, annual mammograms, PSA screenings, and innovative virtual GP services. With a strong emphasis on member education, accessibility and human-centered service, Medshield aims to help members stay healthier while managing long-term costs more effectively.
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Medshield’s Chief Operating Officer, Angela Blackburn, joins us to give more detail on Medshield’s 2026 product and benefit enhancements and what members can expect in the year ahead. From a lower-than-average contribution increase to a strengthened GCR rating and unlimited hospital access across all plans, Medshield is focused on value, stability, and affordability during a time when healthcare costs continue to rise.
Angela also highlights major benefit enhancements, including revamped optical cover, expanded preventative care, improved diabetic support, annual mammograms, PSA screenings, and innovative virtual GP services. With a strong emphasis on member education, accessibility and human-centered service, Medshield aims to help members stay healthier while managing long-term costs more effectively.
Driving Trust and Experience: Cornelia van Heerden in Conversation with Aki Anastasiou
What's Next with Aki Anastasiou
17 minutes 58 seconds
2 months ago
Driving Trust and Experience: Cornelia van Heerden in Conversation with Aki Anastasiou
In this episode of What's Next, Aki Anastasiou sits down with Cornelia van Heerden, Executive for Customer Experience and Services at MTN South Africa, to discuss how the company is strengthening its commitment to customers. Cornelia shares insights into how MTN is listening closely to customer feedback, tackling frustrations one step at a time, and ensuring that the human element remains central even as technology and automation play a bigger role.
She also highlights MTN’s rollout of facial biometric solutions, a major step in fraud prevention that balances stronger security with reduced friction for customers. From AI-driven customer support to enhanced SIM swap and OTP protection, Cornelia explains how MTN is using innovation to build trust, improve service, and create a safer, more seamless experience for millions of customers every day.
What's Next with Aki Anastasiou
Medshield’s Chief Operating Officer, Angela Blackburn, joins us to give more detail on Medshield’s 2026 product and benefit enhancements and what members can expect in the year ahead. From a lower-than-average contribution increase to a strengthened GCR rating and unlimited hospital access across all plans, Medshield is focused on value, stability, and affordability during a time when healthcare costs continue to rise.
Angela also highlights major benefit enhancements, including revamped optical cover, expanded preventative care, improved diabetic support, annual mammograms, PSA screenings, and innovative virtual GP services. With a strong emphasis on member education, accessibility and human-centered service, Medshield aims to help members stay healthier while managing long-term costs more effectively.
