Interested in being a guest? Email us at admin@evankirstel.com What if every meter in a city became a tiny base station? That simple shift unlocks coverage where towers fail, slashes operating costs, and floods the grid with the data it needs to stay resilient under the weight of electrification. We sit down with Wirepas CEO Teppo Hemiä to unpack how a fully decentralized mesh lets devices make local decisions on channel, power, and routing—no single point of failure, no shouting across long ...
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Interested in being a guest? Email us at admin@evankirstel.com What if every meter in a city became a tiny base station? That simple shift unlocks coverage where towers fail, slashes operating costs, and floods the grid with the data it needs to stay resilient under the weight of electrification. We sit down with Wirepas CEO Teppo Hemiä to unpack how a fully decentralized mesh lets devices make local decisions on channel, power, and routing—no single point of failure, no shouting across long ...
From IVR To Orchestration: Building AI-First Customer Journeys
What's Up with Tech?
33 minutes
1 month ago
From IVR To Orchestration: Building AI-First Customer Journeys
Interested in being a guest? Email us at admin@evankirstel.com If you could see customer issues before they happen, would you still measure success by hold time? We dive into how CX is transforming from a reactive cost center to a proactive, revenue-positive engine—and why the shift depends on a new orchestration layer that acts as the brain across every channel. With Alorica’s co-CEOs, Max and Mike, we unpack the practical architecture of AI-first customer journeys, the role of empathy in au...
What's Up with Tech?
Interested in being a guest? Email us at admin@evankirstel.com What if every meter in a city became a tiny base station? That simple shift unlocks coverage where towers fail, slashes operating costs, and floods the grid with the data it needs to stay resilient under the weight of electrification. We sit down with Wirepas CEO Teppo Hemiä to unpack how a fully decentralized mesh lets devices make local decisions on channel, power, and routing—no single point of failure, no shouting across long ...
