Technology can improve efficiency, but human connection creates loyalty.

In this episode of Who You Work With Matters, Aaron sits down with Pete Lauria, a Customer Experience keynote speaker and coach with 30+ years of helping global brands like Microsoft and Zendesk merge emotional intelligence with digital innovation.

Pete shares how to strike the right balance between tech and empathy, build experiences that customers remember, and create a culture where employees feel connected to the mission.

💡 You’ll discover:

• The “sweet spot” where tech enhances human connection

• How emotional intelligence drives loyalty and retention

• Ways to make customer experiences truly unforgettable

Whether you’re leading a team, running a business, or simply want to improve the way you connect, this conversation is packed with strategies you can use right away.

👤 Featuring: Pete Lauria — Customer Experience Keynote Speaker & Coach