For Sarah Wallace, impact didn’t come from knowing the technology — it came from understanding the humans behind it. In an industry driven by systems engineers and technologists, Sarah entered with a different lens: psychology, behavioral economics, and human-computer interaction. She wasn’t there to out-code anyone — she was there to bridge the gap between people and the products built for them. As a Customer Experience Strategy Leader and Consultant, Sarah has spent her career translating...
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For Sarah Wallace, impact didn’t come from knowing the technology — it came from understanding the humans behind it. In an industry driven by systems engineers and technologists, Sarah entered with a different lens: psychology, behavioral economics, and human-computer interaction. She wasn’t there to out-code anyone — she was there to bridge the gap between people and the products built for them. As a Customer Experience Strategy Leader and Consultant, Sarah has spent her career translating...
Courage. Reinvention. Purpose. Dr. Felicia Dortch-Greer’s life has never followed a straight line. A nurse of 27 years, a mother of four, and a survivor of domestic abuse — she rebuilt her world one bold decision at a time. When her life nearly ended, she made a promise: If I survive, I’ll live my purpose. She did. While raising and homeschooling her children, she wrote screenplays, modeled internationally, and built a career in film and television. She learned how to make her job work aro...
Women and Work
For Sarah Wallace, impact didn’t come from knowing the technology — it came from understanding the humans behind it. In an industry driven by systems engineers and technologists, Sarah entered with a different lens: psychology, behavioral economics, and human-computer interaction. She wasn’t there to out-code anyone — she was there to bridge the gap between people and the products built for them. As a Customer Experience Strategy Leader and Consultant, Sarah has spent her career translating...
