Would you like to live your life with less stress and more happiness? Want to ensure that you are hope-driven, supportive leader?
Stress is a powerful force in life. It can bring about illness, destroy relationships and cause chaos. There is not a one-size-fits-all coping strategy for building resiliency. Our goal is to put a plan together that helps us and our teams to deal with the sources of stress, take care of ourselves during those stressful times, and allows us to reach out to those around us for support. The Work Smart Live Smart flash briefing focuses on helping you and your team to Harness Your Energy, Build Your Resiliency and Protect Your Mental Health!
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Would you like to live your life with less stress and more happiness? Want to ensure that you are hope-driven, supportive leader?
Stress is a powerful force in life. It can bring about illness, destroy relationships and cause chaos. There is not a one-size-fits-all coping strategy for building resiliency. Our goal is to put a plan together that helps us and our teams to deal with the sources of stress, take care of ourselves during those stressful times, and allows us to reach out to those around us for support. The Work Smart Live Smart flash briefing focuses on helping you and your team to Harness Your Energy, Build Your Resiliency and Protect Your Mental Health!
TIP 2667 – How To Deal With Your Difficult Customers
Work Smart Live Smart with Beverly Beuermann-King
1 minute
4 days ago
TIP 2667 – How To Deal With Your Difficult Customers
Listen to today's podcast...
Negative attitudes and behaviours are usually expressed when our customers are stressed out or they just don’t have the energy to use better communication skills, judgment and manners.
Being stressed out is chronic in today’s society. We often have too much to do, too many decisions to make and are usually running behind schedule. The difficulty behind the negative attitudes and behaviours is that they are highly “toxic” to our staff.
Dealing with difficult customers can make us feel grouchy, out-of-control and can rattle staff to the point where they may quit.
It takes a lot of energy to be positive, to keep things in perspective and to actively fend off this toxic effect. As the leader, there are several steps that you can take to ensure that your staff can effectively handle the best and the worst in these customers.
Take One Action Today To Build Your #Resiliency!
So here are Today’s Tips For Reducing The Impact Of Negative Attitudes and Celebrating Thank You To Your Customer Day:
Discuss the types of customers that you may encounter ahead of time. What are some of the common complaints that your staff may face’ Share past experiences and horror stories with each other and prepare answers and solutions ahead of time.
Teach your staff how to keep their composure, be assertive and know exactly what it is they want to communicate.
Looking for resources to build your resiliency? Check out my Live Smart blog at worksmartlivesmart.com
#mentalhealth #hr
Work Smart Live Smart with Beverly Beuermann-King
Would you like to live your life with less stress and more happiness? Want to ensure that you are hope-driven, supportive leader?
Stress is a powerful force in life. It can bring about illness, destroy relationships and cause chaos. There is not a one-size-fits-all coping strategy for building resiliency. Our goal is to put a plan together that helps us and our teams to deal with the sources of stress, take care of ourselves during those stressful times, and allows us to reach out to those around us for support. The Work Smart Live Smart flash briefing focuses on helping you and your team to Harness Your Energy, Build Your Resiliency and Protect Your Mental Health!
