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Working Smarter: Presented by Calabrio
Calabrio
48 episodes
1 month ago
In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
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All content for Working Smarter: Presented by Calabrio is the property of Calabrio and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
Show more...
Business
Technology
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Dan Smitley - What do we want from AI in WFM?
Working Smarter: Presented by Calabrio
54 minutes
3 months ago
Dan Smitley - What do we want from AI in WFM?

Dan Smitley is a WFM Guru - You may have seen him posting Will Ferrell gifs on LinkedIn every Friday, but for this episode he joins Calabrio to talk about AI in WFM and how we might get real-world, practical uses out of AI and what that means to the average user. Topics include how WFM can benefit from AI, especially in the "Art vs. Science" front, and what we as humans need from AI assistants. 

Want to be a guest on the Calabrio podcast?  Send us an email! dave.hoekstra@calabrio.com

Working Smarter: Presented by Calabrio
In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.