You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business.
Alex Marquis (marquis@us.ibm.com) and Kurt Schroeder (kschroe@us.ibm.com) welcome your comments, questions, and show suggestions.
You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business.
Alex Marquis (marquis@us.ibm.com) and Kurt Schroeder (kschroe@us.ibm.com) welcome your comments, questions, and show suggestions.
Isaac Franco is a new member of the IBM i GSC from our Client Innovation Center in Costa Rica, who works on the EBIZ team. He joins the podcast to talk about common issues faced by customers who rely on digital certificates. We also talk about how we face new challenges, how members of the IBM i GSC work together to support customers, and find out that we take inspiration and get new perspectives for solving complex customer issues in unexpected places.
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