What is a healthy maintenance culture? Surprisingly, it doesn't include just maintenance. In this episode of Zen and the Art of Manufacturing, Bryan Sapot sits down with Stuart Fergusson, Director of Solutions Engineering at Fiix Software to talk about measuring the right metrics, involving everyone in the plant with maintenance activities, and listening to your people.
No, not everyone is doing the maintenance, but everyone in the plant should care and understand what is going on. Stuart Fergusson explains how an innovative approach to maintenance is simply, a good culture.
"The first step is the embodiment of the idea that maintenance is everybody's problem. People care about maintenance activity and they care about what's happening. What are you celebrating? What are your wins? Instead of the 'us versus them' mentality."
In examples of unhealthy cultures, the first thing to stop is finger-pointing. But, how? Where does a healthy maintenance culture start? Tune in to find out.
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