Hi friends, how’s your week going? Welcome back to the show — I’m Phillip. Today, we’re diving into something none of us can avoid. It follows us from childhood all the way into adulthood. It shows up at work, in relationships, in our daily decisions… and sometimes even when we’re trying our very best. I’m talking about mistakes. Human beings genuinely dislike making mistakes. And that dislike isn’t just because of how we were raised or what society expects from us — it’s actually rooted in b...
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Hi friends, how’s your week going? Welcome back to the show — I’m Phillip. Today, we’re diving into something none of us can avoid. It follows us from childhood all the way into adulthood. It shows up at work, in relationships, in our daily decisions… and sometimes even when we’re trying our very best. I’m talking about mistakes. Human beings genuinely dislike making mistakes. And that dislike isn’t just because of how we were raised or what society expects from us — it’s actually rooted in b...
嗨～你好嗎？希望你這個禮拜一切都好，也有好好照顧自己。 今天我們要繼續一起閱讀天下文化出版的這本好書，由威爾・吉達拉（Will Guidara）所寫、廖月娟翻譯的——《超乎常理的款待：世界第一名餐廳的服務精神》（Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect） 上次我們分享了前四個重點，今天要帶你一起走進第五到第八個核心概念。 如果你也想在人際關係、職場或生活裡，學會讓人「感覺被理解、被重視」， 這幾個觀念會給你很大的啟發。 第五點：款待是文化，而不是制度 你有沒有發現，有些地方的服務讓人印象深刻，但你說不出到底哪裡特別？ 那種「舒服的感覺」其實不是制度，而是一種文化。 制度能規定「要做什麼」，但文化決定「為什麼而做」和「怎麼去做」。 一個公司可以訂出SOP、流程、表格，但那都只是外在的規範。真正讓人感動的款待，是那種從內心出發的態度。 當款待變成文化，人不需要被命令，也會主動想讓別人覺得被尊重、被照顧。 像星巴克、帝國飯店、台積電這些品牌，他們都有個共通點...
Hi friends, how’s your week going? Welcome back to the show — I’m Phillip. Today, we’re diving into something none of us can avoid. It follows us from childhood all the way into adulthood. It shows up at work, in relationships, in our daily decisions… and sometimes even when we’re trying our very best. I’m talking about mistakes. Human beings genuinely dislike making mistakes. And that dislike isn’t just because of how we were raised or what society expects from us — it’s actually rooted in b...
