Hey there, how are you doing this week? So, let’s jump in. 5. Hospitality Is Culture, Not a System Have you ever been somewhere — maybe a restaurant or a hotel — where you couldn’t quite explain why it felt so good to be there?That feeling usually isn’t about rules or procedures. It’s about culture. A system tells you what to do. Culture shapes why and how you do it. A company can have manuals, checklists, and policies — but those only create consistency.They can’t create warmth. True hospita...