Filippo Perricone is the co-founder and Managing Director of Back label, a line of Italian lounge, athletic and leisure wear sold exclusively in luxury hotels and resorts. In this podcast, we ask Filippo about his educational and career path from a History and Philosophy student to working in the textile industry in Hong Kong. In 2010, Filippo co-founded Back Label with his wife Amy and they have successfully continued to grow their company with exclusive clothing lines for the lu...

Aryavir Kumar is the current Managing Director of one of India’s top hotel chains, The Clarks Hotels & Resorts. In this podcast, he answers our questions about his family’s history with The Brij Hotels and The Clarks Hotels and how his family continues to expand their offerings in India and abroad. Aryavir also takes us on his educational and professional path to explain how his Swiss Hospitality degree shaped his approach to management. We ask Aryavir about Indian tourism and...

In this podcast, Marie-Berengère Chapoton, who was the General Manager of the award-winning Raffles Al Areen Palace in Bahrain when this podcast was recorded, describes her global career path and how she met not only challenges but opportunities that came her way. Marie-Berengère’s career path has led her toNew York, Montreal, Paris, Milan, Rome, Uruguay, The Bermudas, Rio de Janeiro, to Bahrain and now to Sao Paulo, Brazil. In this podcast, Marie-Berengère tells our listeners abo...

Edouard Clark is a Hospitality Tech recruiter and, in this podcast, he gives our listeners reasons to explore this career path and why the hospitality industry is still lagging behind in this fast-paced field. Edouard has an international background, grew up in several countries, speaks three languages and used to play professional rugby. In this podcast, we ask Edouard about his early career in Hotel launches, HR management and his first forays into entrepreneurship. In 202...

Khulan Berger is currently the Director of Development at CLIMATE BRIDGES and the Founder and President of OUR IMPACT MONGOLIA. When we recorded this podcast, Khulan was the Head of Communication & Community for MY BLUE PLANET. In this podcast, Khulan explains why sustainable tourism has become such an important endeavor and how MY BLUE PLANET is working closely with companies to transition and implement sustainable practices. Khulan describes what tools are being used ...

In this podcast, Sara Abdel Masih describes her unique career path from climbing the career ladder in the luxury hospitality industry to teaching in hotel management schools and writing a book on mobbing and harassment in the workplace based on her personal experiences. Sara has worn many hats and has studied not only hospitality management but criminology and forensic science. She is the Founder of Sensory Academy Management, a holistic approach to hospitality management through coaching, ca...

In this episode, we speak to Geoffrey Toffetti, who is the CEO of Frontline Performance Group and a veteran in the hospitality field. We talk to Geoffrey about Discretionary Effort and why it is so important for hospitality businesses to encourage, motivate and engage their teams. Geoffrey explains what discretionary effort is and how it can be the link between excellent service, motivated staff and revenue increases. Geoffrey also gives some very clear advice on how manage...

Chantal Wittman is an educator, a hospitality expert, a competition judge and received the MOF (Meilleur Ouvrier de France) Maître d’Hôtel award. In this podcast, Chantal gives our listeners some background information about the French MOF competitions and what this means for the people who have been given this title. Chantal has taught in some of the most prestigious hospitality institutions including Lycée Hôtelier de Strasbourg, the Glion Institute of Higher Education, the Ecol...

Originally from Ankara, Turkey, A. Burak Ipekci was fortunate enough to realise that the hospitality industry was his calling in his late teens. Already doing seasonal work in the industry, Burak went ahead to study Hospitality Management at Bilkent University, the country’s first private university. A career that spans three countries and over 30 years, Burak has worked at Soho Grand Hotel, Hilton New York and Le Parker Meridien in New York before relocating to London. After serv...

In this podcast, Puneet Baijal talks to us about the current tourism and hospitality trends in India and more specifically in the Gujrat region where he is currently the General Manager of the five-star Hyatt Regency Hotel in Ahmedabad. He shares his passion for hospitality and describes how Indian culture plays a big role in the way Indians welcome guests and tourists to their country. We ask him to explain why India has always been a popular tourist destination and continues to ...

Julia Krebs is a Senior Lecturer at Les Roches Marbella Global Hospitality and Hospitality Consultant, based in Marbella, Spain. In this podcast we ask Julia about her international career and how it has shaped her approach to working in diverse environments. Julia is passionate about helping to shape the next generation of hospitality professionals and leaders – she speaks about the importance of adapting pedagogy to the quickly changing hospitality sectors We also ask Julia how ...

Amna Alyamani has turned her childhood passion into a successful career and she is a woman fueled by her passion for baking, which she discovered at the tender age of 7. She has since pursued her dream, scaling heights and enjoying success in the culinary industry. In this podcast, Amna retraces her passion for baking and answers our questions about entrepreneurship, the current situation in Saudi Arabia for young female entrepreneurs and how she manages the everyday stress of running a busin...

In this podcast, Tatjana Kniazeva describes her amazing, inspirational and challenging story of having to create a life for herself in London and how she went on to become a successful hospitality negotiator. With over two decades of experience in the global hospitality industry, Tatjana currently leads a high-performing team of hotel negotiators at Miki Travel one of the world’s leading B2B wholesalers. We discuss the importance of communication skills and cultural intelligence ...

In this podcast Manrique Rodriguez talks about Lebanese hospitality and compares Lebanon to other countries in the Levant and Middle East and shares his extensive, global insights into the hospitality field. He touches on the topic of hospitality changes and challenges and the importance of moving towards more sustainable practices and eco-tourism. Manrique Rodriguez recently became the General Manager of the JW Marriott Guanacaste in Costa Rica and he was the General Manager of ...

In this podcast Linus Fredberg answers our questions about Revenue Management and Optimization and walks us through his educational and global career paths. Linus also talks about what a typical day looks like in his current position as the Regional Director of Northern Europe for Revenue Management for Accor’s MGallery, Sofitel, Sofitel Legend and Emblems collections. We also ask Linus why he chose to follow a hospitality path and in particular, revenue management. Linus a...

Andrey Parshukov is currently the Head of Business Growth at JetRockets, a forward-thinking company specializing in custom web and mobile application development across various industries. In this podcast, Andrey talks about his career path from studying hospitality in Switzerland and working in the hospitality field to teaching in Vietnam and developing his passion for technology and AI. Andrey gives our listeners some insight into how AI is revolutionizing the hospitalit...

In this podcast, Laurence Toudjui gives our listeners a glimpse of Cameroonian hospitality by describing the current projects that are underway in her native country. Cameroon is currently catching up with other African countries that attract tourists. With its 400 km of Atlantic coast, Cameroon has fabulous sites for beach loving visitors and the country has many natural attractions that are not found anywhere else in the world, making it possible to have various categories of tourism....

Margaux Michel is currently the Alumni Relations Manager at Glion Institute of Higher Education in Switzerland. In this podcast we ask Margaux Michel to describe her varied experiences working in the Sport and Event Management field. An athlete herself, Margaux explains how her multi-cultural background helped shape her career and why she was eager to welcome different experiences with UEFA, the International Committee for the Red Cross and UBS. Margaux shares her reasons fo...

In this podcast, Alexandre Maia de Carvalho tells our listeners about his hospitality career in Portugal and why it continues to be one of the top-ten destinations for European tourists and is gaining popularity for travellers coming from the US, China and Canada. Alexandre’s specialty is luxury hotels and resorts, and in this podcast he describes this growing field and how it has evolved over the past 10 years and what the future holds for this niche. He also discusses the curren...

Scott Eddy has made hospitality and tourism storytelling his field of expertise and he helps hospitality brands and destinations thrive in a fast-evolving digital world. With over 20 years of digital marketing and entrepreneurship under his belt, he has honed his brand strategy skills, Scott now travels year-round professionally as a video globetrotter, and he is an avid cruise aficionado. Scott begins this podcast by telling us how he eventually ended up in digital marketing, hospitali...