Have you ever said, “Be quiet,” or “Stop crying,” and meant well — but noticed it shut things down rather than opened them up?In this solo episode of the Able to Care podcast, Andy Baker (behaviour specialist, trainer, author, and speaker) explores how everyday language used in care, education, and family life can either build trust or break it. Aimed at caregivers, educators, and parents, this thought-provoking episode shows how subtle shifts in language can transform your connection with the people you support — from young children to adults. This isn’t about being “soft.” It’s about being smart with your words. Learn how to move from control to connection, from correction to collaboration. 💙 Sponsored by: Carers Card UK The Able to Care podcast is proudly supported by Carers Card UK, the UK’s leading recognition and rewards platform for carers. With Carers Card UK, you’ll get: A trusted ID card for emergency reassurance Discounts on gyms, shops, holidays, glasses, and more Access to a Wellbeing Hub, Carers Circle tool, and supportive app community 🎁 All of this for less than the cost of a box of chocolates.👉 Claim your exclusive offer &  Order your card today 📚 Resources Mentioned: Andy’s book: Targeting the Positive with Behaviours That Challenge Podcast hub: www.able-training.co.uk/podcast 💡 Three Key Messages: The way we phrase things shapes behaviour and safety.Language can either escalate or regulate, build bridges or burn them. Small changes in words lead to big changes in connection.Replacing “stop crying” with “I’m here for you” invites trust and emotional safety. Words don’t just describe reality — they create it.From praising effort to setting boundaries with kindness, your language teaches people how safe they are and how capable they can become. ⏱️ Timestamps / Chapters: 00:00 – Introduction: Why the words we use matter 00:43 – Sponsor: Carers Card UK 01:50 – Connection vs control: The impact of phrases like “Stop crying” 02:14 – How language reflects mindset and changes how others see themselves 03:12 – Language as emotional regulation and safety cue 04:44 – Trauma-informed language: Validating vs dismissing distress 05:49 – Replacing correction with collaboration 06:36 – Building a growth mindset with words 07:53 – Avoiding minimisation: Why “it’s not that hard” can harm 08:28 – Reframing “mess” and “behaviour” in play and exploration 09:38 – The principle of positive phrasing: Say what you want to see 10:19 – The TARGET model: How to reflect and shift language patterns 11:14 – Final thought: Every word is a seed — plant safety, not fear 🎯 Why Listen to This Episode: You’ll gain practical, everyday language swaps that calm instead of escalate You’ll reflect on your own communication habits and how they shape behaviour You’ll understand how trust and safety are built one phrase at a time You’ll be better equipped to help children or adults feel seen, heard and respected If you’re a parent, teacher, carer, or support worker, this episode will leave you thinking differently about what you say — and why it matters. 📲 Stay Connected: 📲 Instagram: @AbleTraining📲 LinkedIn: Able Training📲 TikTok: @AbleToCarePodcast🌐 Website: AbleHub.uk