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Agiles IT-Service-Management
Paul Buffington, Swati Jain, Patrick Schuh
18 episodes
18 hours ago
Einleitung: Agiles IT-Service-Management by Paul Buffington, Swati Jain, Patrick Schuh
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Business
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Einleitung: Agiles IT-Service-Management by Paul Buffington, Swati Jain, Patrick Schuh
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Business
Episodes (18/18)
Agiles IT-Service-Management
Einleitung: Agiles IT-Service-Management
Einleitung: Agiles IT-Service-Management by Paul Buffington, Swati Jain, Patrick Schuh
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7 years ago
1 minute 2 seconds

Agiles IT-Service-Management
Kapitel 01: Vorwort und Einführung
Kapitel 01: Vorwort und Einführung by Paul Buffington, Swati Jain, Patrick Schuh
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7 years ago
7 minutes 40 seconds

Agiles IT-Service-Management
Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM
Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM by Paul Buffington, Swati Jain, Patrick Schuh
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7 years ago
2 minutes 25 seconds

Agiles IT-Service-Management
Kapitel 03: ITSM-Lösungen von Atlassian
Kapitel 03: ITSM-Lösungen von Atlassian by Paul Buffington, Swati Jain, Patrick Schuh
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7 years ago
6 minutes 47 seconds

Agiles IT-Service-Management
Kapitel 04: Self-Service
Kapitel 04: Self-Service by Paul Buffington, Swati Jain, Patrick Schuh
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7 years ago
4 minutes 30 seconds

Agiles IT-Service-Management
Kapitel 05: Wissensmanagement
Kapitel 05: Wissensmanagement by Paul Buffington, Swati Jain, Patrick Schuh
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7 years ago
4 minutes 33 seconds

Agiles IT-Service-Management
Kapitel 06: Anfragenmanagement
Kapitel 06: Anfragenmanagement by Paul Buffington, Swati Jain, Patrick Schuh
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7 years ago
1 minute 28 seconds

Agiles IT-Service-Management
Kapitel 07: Störungsmanagement
Kapitel 07: Störungsmanagement by Paul Buffington, Swati Jain, Patrick Schuh
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7 years ago
11 minutes 31 seconds

Agiles IT-Service-Management
Kapitel 08: Problem-Management
Kapitel 08: Problem-Management by Paul Buffington, Swati Jain, Patrick Schuh
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7 years ago
4 minutes 35 seconds

Agiles IT-Service-Management
Kapitel 09: Change Management
Kapitel 09: Change Management by Paul Buffington, Swati Jain, Patrick Schuh
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7 years ago
6 minutes

Agiles IT-Service-Management
Kapitel 10: Aufgabenmanagement
Kapitel 10: Aufgabenmanagement by Paul Buffington, Swati Jain, Patrick Schuh
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7 years ago
2 minutes 46 seconds

Agiles IT-Service-Management
Kapitel 11: Qualitätsmanagement, Kundenzufriedenheit und Service-Level-Agreements
Kapitel 11: Qualitätsmanagement, Kundenzufriedenheit und Service-Level-Agreements by Paul Buffington, Swati Jain, Patrick Schuh
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7 years ago
4 minutes 35 seconds

Agiles IT-Service-Management
Kapitel 12: Automatisierung
Kapitel 12: Automatisierung by Paul Buffington, Swati Jain, Patrick Schuh
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7 years ago
4 minutes 38 seconds

Agiles IT-Service-Management
Kapitel 13: Agile Rituale für IT-Teams
Kapitel 13: Agile Rituale für IT-Teams by Paul Buffington, Swati Jain, Patrick Schuh
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7 years ago
6 minutes 25 seconds

Agiles IT-Service-Management
Kapitel 14: Teamgesundheit
Kapitel 14: Teamgesundheit by Paul Buffington, Swati Jain, Patrick Schuh
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7 years ago
3 minutes 29 seconds

Agiles IT-Service-Management
Kapitel 15: Service-Management jenseits der IT
Kapitel 15: Service-Management jenseits der IT by Paul Buffington, Swati Jain, Patrick Schuh
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7 years ago
5 minutes 55 seconds

Agiles IT-Service-Management
Kapitel 16: Fazit und Empfehlungen
Kapitel 16: Fazit und Empfehlungen by Paul Buffington, Swati Jain, Patrick Schuh
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7 years ago
4 minutes 14 seconds

Agiles IT-Service-Management
Schluss: Über brainbits
Schluss: Über brainbits by Paul Buffington, Swati Jain, Patrick Schuh
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7 years ago
1 minute 51 seconds

Agiles IT-Service-Management
Einleitung: Agiles IT-Service-Management by Paul Buffington, Swati Jain, Patrick Schuh