In this episode of AI Today, host Kathleen Walch sits down with Chris Caldwell, CEO of Concentrix, to explore how AI is being operationalized across customer experience (CX) ecosystems—from listening and learning to acting and delivering at scale. This conversation dives into how trust, transparency, and intentional use of AI are helping Concentrix deliver highly personalized experiences for some of the world’s largest brands. Chris shares how their teams are moving beyond dashboards an...

In this episode of AI Today, host Kathleen Walch sits down with Fred Laluyaux, CEO of Aera Technology, to discuss how enterprises are evolving their operating models through AI-powered decision intelligence. Tune in to hear about: What “decision intelligence” really means—and why it matters How AI can move from experiments to operational transformation The rise of decision architects and control rooms inside the enterprise Why “learning by doing” beats “learning by...

In this episode of AI Today, recorded live at the Agile2025 event, host Kathleen Walch sits down with Jason Little, author of Lean Change Management and founder of Lean Change Inc., to explore how AI is reshaping how we lead change across teams and organizations. As part of our AI & Agile mini-series, this conversation unpacks how traditional change models are breaking down in the face of rapid AI adoption—and what agile leaders can do to respond. Jason shares lessons from real-worl...

In this episode of AI Today, recorded live at the Agile2025 event, hosts Kathleen Walch and Avinash Dhanraj sit down with Anu Smalley, enterprise agile coach and organizational change leader, to explore how Agile teams can thoughtfully integrate AI into their workflows. As part of our AI & Agile mini-series, this conversation explores how values like trust, empathy, and psychological safety remain essential—even as AI tools enter the picture. Anu shares her front-line experiences co...

In this episode of AI Today, recorded live at the Agile2025 event, hosts Kathleen Walch and Avinash Dhanraj sit down with author, entrepreneur, and organizational design expert Jurgen Appelo to explore how agility must evolve in the age of AI. As part of our AI & Agile mini-series, this conversation unpacks the challenges of outdated frameworks, the importance of experimentation, and what it takes to build organizations that are truly adaptable—when both humans and AI agents are par...

In this special episode of AI Today, recorded live at Agile2025, hosts Kathleen Walch and Avinash Dhanraj sit down with Agile Manifesto co-author and Agile pioneer Jim Highsmith to explore the intersection of AI and agility in the enterprise. This episode kicks off the AI Today Agile & AI mini-series, focusing on how organizations can stay adaptive in an era of rapid technological change. Jim shares insights from decades of leadership at the forefront of agile, what it means to “man...

In this episode of AI Today, host Kathleen Walch, Director, AI Engagement and Community at PMI, continues the AI in Healthcare mini-series, produced in partnership by PMI and the Healthcare Information and Management Systems Society (HIMSS). Kathleen sits down with Dr. Lukasz Kowalcyzk, a practicing gastroenterologist and seasoned Healthtech advisor, to explore how AI can meaningfully support operational efficiency, clinical decision-making, and healthcare equity. Tune in to learn how A...

In this episode of AI Today, host Kathleen Walch, Director, AI Engagement and Community, PMI, continues the AI in Healthcare mini-series, produced in partnership by PMI and Healthcare Information and Management Systems Society (HIMSS). Today, Kathleen sits down with Dr. Reza Ryan Sadeghian, System Chief Medical Information Officer at University of Toledo Health. Dr. Sadeghian is also PMP-certified. Tune in to learn how AI is revolutionizing healthcare delivery through: Combat physician ...

In this episode of AI Today, host Kathleen Walch, Director, AI Engagement and Community, PMI, kicks off the AI in Healthcare mini-series, produced in partnership by PMI and Healthcare Information Systems and Society (HIMSS). This three-part series explores how artificial intelligence is transforming the healthcare ecosystem— from frontline care to back-office operations. Today, Kathleen sits down with Rob Havasy, Senior Director of Informatics Strategy at HIMSS. Tune in to learn how AI is bei...

In this episode of AI Today, hosts Kathleen Walch and Ron Schmelzer explore how artificial intelligence is being used by non-profits and mission-driven organizations to amplify their social impact. From improving fundraising to optimizing resource distribution, AI is proving to be a powerful force for good. Discover how AI is helping organizations: Enhance donor engagement with personalized outreach and predictive giving modelsStreamline grant applications and identify ideal funding opportuni...

In this episode of AI Today, hosts Kathleen Walch and Ron Schmelzer explore how artificial intelligence is powering the evolution of smart cities. From traffic lights to energy grids, AI is helping urban areas become more efficient, responsive, and sustainable. Learn how AI is being used to: Manage smart buildings through automated lighting, heating, and coolingOptimize traffic flow with real-time data and AI-controlled signalsEnhance public transit systems through demand-based scheduling and...

In this episode of AI Today, hosts Kathleen Walch and Ron Schmelzer explore how artificial intelligence is being applied to one of humanity’s greatest challenges: protecting the environment. From conservation and climate modeling to waste management and disaster response, AI is playing a growing role in sustainability efforts worldwide. Tune in to learn how AI is being used to: Monitor wildlife populations, migration patterns, and poaching risks using sensors, drones, and satellite imageryTra...

In this episode of AI Today, hosts Kathleen Walch and Ron Schmelzer dig into the transformative role of artificial intelligence in the mining industry. From underground safety to surface-level sustainability, AI is helping modernize one of the world’s oldest and most essential sectors. Learn how AI is being used to: Operate autonomous trucks, drills, and loaders in hazardous environmentsMonitor equipment health and perform predictive maintenance to reduce downtimeOptimize resource extraction ...

In this episode of AI Today, hosts Kathleen Walch and Ron Schmelzer explore how artificial intelligence is reshaping the world of art and design. From generative art and music to personalized experiences and collaborative creativity, AI is empowering both professional artists and everyday creators alike. Tune in to learn how AI is being used to: Generate original visual art and music compositions using generative AI toolsAccelerate design workflows through automation and intelligent suggestio...

In this episode of AI Today, hosts Kathleen Walch and Ron Schmelzer explore how artificial intelligence is transforming the field of architecture. From design and material selection to project management and sustainability, AI is enhancing how buildings are envisioned, planned, and delivered. Listen in as they discuss how AI is being used to: Support generative design, helping architects explore innovative and efficient building conceptsAutomate drafting and detailed design tasks to increase ...

In this episode of AI Today, hosts Kathleen Walch and Ron Schmelzer dive into the many ways artificial intelligence is reshaping the restaurant and food service industry. From back-of-house operations to customer-facing innovations, AI is transforming how food is prepared, delivered, and experienced. Discover how AI is being used to: Automate food preparation with robotics for consistent quality and reduced labor costsOptimize restaurant menus based on sales data, customer feedback, and seaso...

In this episode of AI Today, hosts Kathleen Walch and Ron Schmelzer explore how artificial intelligence is revolutionizing the Consumer Packaged Goods (CPG) industry. From enhancing product development to optimizing inventory and boosting customer engagement, AI is driving innovation and operational efficiency across the value chain. Learn how AI is used to: Accelerate product innovation through trend and ingredient analysisImprove demand forecasting and inventory management with real-time in...

AI is significantly transforming the travel industry by enhancing customer experiences, optimizing operations, and personalizing services. In this episode hosts Kathleen Walch and Ron Schmelzer discuss various ways that AI is applied in travel and hospitality. AI Improving the Travel Experience We are seeing AI be applied to improve the entire experience. Continue reading AI Use Case Series: AI in Travel and Hospitality [AI Today Podcast] at Cognilytica.

AI is making significant advancements in the aerospace industry, enhancing everything from design and manufacturing to flight operations and safety. In this episode of AI Today hosts Kathleen Walch discuss various ways that AI is being used in the aerospace industry. AI-Assisted Flight & Operations AI is at the core of developing autonomous aircraft, including drones and pilotless planes. Continue reading AI Use Case Series: AI in Aerospace [AI Today Podcast] at Cognilytica.

In today’s increasingly unpredictable world, keeping people, property, and assets safe has become more complex than ever. Fortunately, AI is playing a growing role in strengthening physical security and safety measures. In this episode of AI Today, hosts Kathleen Walch and Ron Schmelzer explore how AI is being applied across the physical security landscape to enhance threat detection and improve response capabilities. Continue reading AI Use Case Series: AI in Physical Security & Safety [...