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AI-volution: Redefining HR
Powered by Mercer
48 episodes
1 day ago
Mercer’s, AI-volution: Redefining HR podcast will not post new episodes as of 2026. We are moving these conversations to our AI Forum, where you can continue to engage with Mercer's subject matter experts & thought leaders to stay informed about the latest in AI & HR tech. Register for the AI Forum here: https://mmc.zoom.us/webinar/register/WN_VVFv17aVSa6pzerbozVLKg#/registration We also have Mercer's New shape of work podcast that drops new episodes monthly. https://www.mercer.com/insights Thanks for being part of our community. We look forward to connecting with you on our live AI Forum.
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All content for AI-volution: Redefining HR is the property of Powered by Mercer and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Mercer’s, AI-volution: Redefining HR podcast will not post new episodes as of 2026. We are moving these conversations to our AI Forum, where you can continue to engage with Mercer's subject matter experts & thought leaders to stay informed about the latest in AI & HR tech. Register for the AI Forum here: https://mmc.zoom.us/webinar/register/WN_VVFv17aVSa6pzerbozVLKg#/registration We also have Mercer's New shape of work podcast that drops new episodes monthly. https://www.mercer.com/insights Thanks for being part of our community. We look forward to connecting with you on our live AI Forum.
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Episodes (20/48)
AI-volution: Redefining HR
2025 Surprises and What to Look For in 2026

In this final episode of the AI-volution podcast, host Adriana O'Kain reflects on the significant changes and surprises in the world of AI and digital transformation throughout 2025. Joined by Jason Averbook, they discuss the fragility of AI adoption, the critical role of middle management, the necessity of judgment in the AI era, and the emergence of composable software as a key to future work. The conversation emphasizes the need for clarity in leadership and the importance of creating a safe space for employees to adapt to these changes.

Continue your AI journey with us over on Mercer's New shape of work podcast

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2 days ago
31 minutes 40 seconds

AI-volution: Redefining HR
AI Readiness Gap: Slowing Down to Move Faster in HR

In this episode of the AIvolution Podcast, host Adriana O'Kain brings back Tara Cooper to discuss the evolving landscape of AI readiness in organizations. They explore the importance of mindset, communication, and leadership in successfully implementing AI technologies. The conversation highlights the need for a clear vision and the role of HR in driving AI initiatives, as well as personal insights on how AI is being utilized in daily life.

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2 weeks ago
21 minutes 42 seconds

AI-volution: Redefining HR
AI-Native Operating Model

In this episode of the AI Evolution Podcast, host Adriana O'Kain speaks with Emily Liddle from Mercer about the transformative impact of AI on HR practices. They discuss the newly launched AI native operating model, the concept of digital fabric, and how organizations can safely transition to integrating AI into their daily workflows. Emily emphasizes the importance of clarity, purpose, and the role of AI as a thinking partner rather than just a tool. The conversation highlights the exciting opportunities that AI presents for redefining work and leadership in the modern era.

  • Download the new POV: Operating by Design: An Outcomes Model for Perpetual Change
  • Watch the webinar replay: Breaking the mold: Mercer’s outcome driven operating model
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1 month ago
28 minutes 40 seconds

AI-volution: Redefining HR
The Trust Factor in Employee Engagement

Mercer's Kate Bravery joins host, Adriana O'Kain, to explore the critical role of trust in organizations and its impact on employee well-being and career development. It emphasizes the need for organizations to foster a culture of trust and support to reduce burnout and stress among employees. Additionally, the discussion highlights the importance of upskilling and providing opportunities for career advancement to ensure employees feel valued and engaged.

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1 month ago
30 minutes 11 seconds

AI-volution: Redefining HR
Essential Skills for the AI-Driven Workforce

In this episode of the AI Evolution Podcast, Adriana O'Kain and Brian Fisher discuss the transformative impact of AI on HR and workforce development. They explore essential skills needed to thrive in an AI-driven world, the role of AI in skills development, and the shift towards skills-powered organizations. The conversation highlights the importance of curiosity and lifelong learning, as well as practical applications of AI in daily work processes.

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2 months ago
27 minutes 59 seconds

AI-volution: Redefining HR
The Rewards Revolution

In this episode of the AI Evolution Podcast, host Adriana O'Kain engages with Lauren Mason, a partner at Mercer, to discuss the evolving landscape of total rewards in the context of AI transformation. They explore the key pressures driving change in total rewards, the adoption of AI technologies, and the challenges organizations face in implementing these solutions. The conversation highlights the shifting role of total rewards professionals and consultants in navigating this transformation, emphasizing the importance of data quality, change management, and the unique journey each organization must undertake. Personal insights on the use of AI in everyday life further illustrate the growing integration of technology in both professional and personal contexts.

  • Rewards revolution: How rewards leaders are transforming into strategic performance architects
  • Rewards Transformation Diagnostic
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2 months ago
26 minutes 20 seconds

AI-volution: Redefining HR
Becoming AI-Ready: Lessons from the HR Tech Conference

In this episode of the AI Evolution podcast, Adriana O'Kain and Tara Cooper discuss the challenges and opportunities organizations face in adopting AI technologies. They explore the overwhelming pace of innovation, the importance of leadership in navigating uncertainty, and the need for a culture of trust and collaboration in the workplace. The conversation highlights the significance of intentional approaches to AI implementation, the role of vendors in supporting transformation, and personal applications of AI in everyday life.

  • AI Readiness Index
  • HR Technology's Impact on the Workforce
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3 months ago
29 minutes 6 seconds

AI-volution: Redefining HR
The Path to Smarter Benefits

In this episode of the AI-volution Podcast, host Adriana O'Kain and guest Kate Brown discuss the growing integration of AI in employee benefits. They explore current trends, the importance of understanding the 'why' behind AI adoption, and the potential for AI to enhance employee experiences and transform benefits enrollment processes. The conversation highlights the need for organizations to take proactive steps in leveraging AI technology responsibly and effectively.

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3 months ago
21 minutes 40 seconds

AI-volution: Redefining HR
AI-volution: Curiosity is the New Leadership Muscle

In this episode of the AI Evolution Podcast, host Adriana O'Kain invites Jason Averbook, to discuss the rapid changes in business and technology, the importance of balancing human insight with AI capabilities, and the need for organizations to adopt a mindset of continuous learning and adaptation. Jason emphasizes the significance of understanding the value of AI, the necessity of first principles thinking in HR, and the critical role of trust in navigating organizational change. The conversation highlights the importance of education over mere training in preparing the workforce for an AI-driven future.

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3 months ago
33 minutes 16 seconds

AI-volution: Redefining HR
Leveraging AI for HR Advantage

In this episode of the AI-volution podcast, host Adriana O'Kain and guest William Self discuss the transformative role of AI in HR, emphasizing the importance of aligning AI initiatives with business strategy to create competitive advantages. They explore the intersection of data science and HR, the need for strategic workforce planning, and the balance between efficiency and innovation. The conversation highlights the necessity of preparing the workforce for future changes and the personal applications of generative AI.

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4 months ago
38 minutes 56 seconds

AI-volution: Redefining HR
A CEO With Two Hands On The Wheel

In this episode of the AI-evolution podcast, host Adriana O'Kain engages in a deep conversation with Jan Hutton, CEO of Australian Tourism Data Warehouse, and Ephraim Patrick, Partner at Mercer, about the transformative role of AI in business strategy and leadership. They discuss how AI has become central to strategic planning, the importance of fostering a culture of psychological safety for innovation, and the need for leaders to unlearn traditional mindsets to adapt to the rapidly changing landscape. The conversation emphasizes the necessity of curiosity, courage, and collaboration in navigating the complexities of AI adoption and the future of work.

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4 months ago
48 minutes 34 seconds

AI-volution: Redefining HR
Making Smart AI Vendor Decisions in HR

In this episode of the AI Evolution Podcast, host Adriana O'Kain and guest Corina Lam discuss the evolving landscape of technology partnerships in the HR sector. They explore the challenges organizations face in selecting the right vendors, the importance of aligning technology with strategic goals, and the characteristics that define successful long-term partnerships. The conversation also touches on the significance of change management and the personal applications of AI in everyday life.

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5 months ago
27 minutes 9 seconds

AI-volution: Redefining HR
From Vision to Deployment

In this episode of the AI Evolution Podcast, Adriana O'Kain and Harry West discuss the evolving landscape of AI in HR, focusing on the transition from adoption to deployment. They explore the rapid increase in AI adoption, the challenges organizations face, and the critical mindset shift required for successful implementation. The conversation delves into the differences between deployment and implementation, the barriers to effective AI deployment, and the importance of having a clear strategy to navigate the complexities of integrating AI into existing systems.

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5 months ago
37 minutes 43 seconds

AI-volution: Redefining HR
Maximizing ROI While Managing Risk

Adriana O'Kain, Partner, AI Strategy & Innovation Leader at Mercer, speaks with Jaymin Kim, Managing Director, Emerging Technologies, at Marsh, about the intersection of emerging technologies and risk management. They explore the various types of AI, the lessons learned from past technological revolutions, and the unique aspects of the current AI revolution. The conversation delves into how organizations can navigate workforce changes, balance speed and responsibility in AI projects, and the practical applications of generative AI in both professional and personal contexts.

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6 months ago
28 minutes 28 seconds

AI-volution: Redefining HR
Evolving HR in 2025

Summary


In this episode of the AI Evolution Podcast, Mercer's Adriana O'Kain and Alex Zea discuss the evolving landscape of digital transformation, particularly in the context of HR. They explore the rapid pace of change driven by technology and AI, the concept of 'transformation as a service', and the importance of a mindset shift in organizations. Alex shares insights on leveraging technology and data analytics to drive transformation, while also reflecting on personal experiences using AI in everyday life, particularly in parenting decisions.

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7 months ago
25 minutes 17 seconds

AI-volution: Redefining HR
Transforming Supply Chain Challenges into Opportunities with AI

In this episode of the AI Evolution Podcast, host Adriana O'Kain engages with experts Yvonne Sonsino, John Davies, and Kai Anderson to discuss the evolving landscape of globalization, supply chain resilience, and the role of AI in workforce management. The conversation highlights the challenges posed by demographic changes, the importance of transparency in supply chains, and innovative solutions that leverage AI technology to enhance operational efficiency and risk management. The experts share insights on how organizations can adapt to these changes and the personal applications of AI in their daily lives.

Takeaways

  • Organizations need to revisit their assumptions about globalization.
  • AI is crucial for balancing demographic changes and workforce needs.
  • Supply chain complexity requires innovative technological solutions.
  • Demographic changes are a significant pressure on labor markets.
  • AI can enhance workforce management and operational efficiency.
  • Real-time data can improve supply chain resilience.
  • Companies must ensure good working conditions globally.
  • Understanding supply chain risks is essential for business leaders.
  • AI can help allocate skills and tasks effectively.
  • Personal applications of AI can simplify daily challenges.
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9 months ago
24 minutes 49 seconds

AI-volution: Redefining HR
AI in Action: Insights From India and Middle East

In this episode of the AI Evolution podcast, Adriana O'Kain speaks with Lisa Lyons about the transformative role of AI in the Middle East, particularly focusing on government initiatives, best practices in AI adoption, cultural factors influencing AI integration, and the impact of AI on jobs and skills. They also discuss personal experiences with generative AI tools and their potential to enhance productivity and creativity.

Takeaways

  • Governments in the Middle East are leading AI initiatives.
  • Saudi Arabia's Data and AI Authority is shaping the AI landscape.
  • India has the highest global AI adoption rate at 83%.
  • E& is pioneering AI projects with 900 initiatives underway.
  • Cultural mindset is crucial for successful AI adoption.
  • AI can enhance employee training and development.
  • Understanding the 'why' behind AI is essential for organizations.
  • Generative AI tools can simplify personal and professional tasks.
  • Curiosity about AI drives higher adoption rates.
  • AI avatars are being used for innovative training solutions.

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9 months ago
22 minutes 28 seconds

AI-volution: Redefining HR
Capturing AI ROI

In this episode of the AI Evolution podcast, Adriana O'Kain and Ravin Jesuthasan discuss the transformative impact of AI on the workforce. They explore the shift from a technology-focused approach to a work-backwards strategy, emphasizing the importance of redesigning work to capture ROI. The conversation highlights the evolving role of HR in integrating AI solutions and the necessary mindset and skills for success in an AI-augmented world. Ravin shares insights on practical examples and the critical need for organizations to adapt to the changing landscape of work.

Takeaways

  • Organizations must adopt a work-backwards approach to AI integration.
  • Redesigning work can lead to significant ROI improvements.
  • HR plays a crucial role in orchestrating AI and human collaboration.
  • Mindset shifts are essential for embracing AI technologies.
  • Skills development is critical for navigating the AI landscape.
  • AI should be seen as a partner in the workforce, not just a tool.
  • Continuous learning and adaptation are necessary in the AI era.
  • Understanding elemental tasks is key to effective AI deployment.
  • Organizations need to decouple growth from resource intensity.
  • Curiosity and openness to change are vital for success.
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9 months ago
22 minutes 3 seconds

AI-volution: Redefining HR
AI and HR Shared Services

In this episode of the AI Evolution podcast, Kristin Rhebergen and Jonathan Gordin discuss the transformative impact of AI on HR, particularly focusing on shared services. They explore the current state of HR automation, the role of generative AI, and how these technologies can enhance employee experience and drive cost efficiencies. The conversation emphasizes the importance of strategic implementation and the potential future of HR shared services in a rapidly evolving technological landscape.

Takeaways:

  • 84% of HR leaders expect a shift towards automation.
  • HR Shared Services is central to AI implementation.
  • Generative AI is a new tool for HR automation.
  • Transactional tasks should be automated for efficiency.
  • Generative AI enhances employee experience and engagement.
  • Cost efficiency is a primary concern for HR leaders.
  • HR must lead organizational change effectively.
  • Strategic goals should guide AI implementation in HR.
  • The future of HR Shared Services is promising with AI.
  • Starting small can lead to significant improvements.
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10 months ago
21 minutes 16 seconds

AI-volution: Redefining HR
AI Mindset, Skillset and Toolset

In this episode, Adriana O'Kain and Jason Averbook discuss the transformative impact of AI on business and society. They explore the importance of mindset in adopting AI technologies, the shift towards human-centric skills, and the concept of human-machine teaming. The conversation also delves into the latest AI tools and their capabilities, as well as the future of work in 2025, emphasizing the need for continuous learning and adaptation in a rapidly changing landscape.

Takeaways

  • AI is transforming how we solve problems today.
  • Mindset is crucial for effectively using AI tools.
  • Human-machine teaming is essential for optimal work performance.
  • The demand for soft skills is increasing in the job market.
  • Open-source AI tools are democratizing access to technology.
  • The future of work will require a blend of human and machine capabilities.
  • Continuous learning is necessary to keep up with AI advancements.
  • AI can enhance human experiences and drive positive outcomes.
  • Organizations must focus on empathy and understanding in their workforce.
  • The journey towards AI adoption starts with a change in mindset.
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10 months ago
29 minutes 40 seconds

AI-volution: Redefining HR
Mercer’s, AI-volution: Redefining HR podcast will not post new episodes as of 2026. We are moving these conversations to our AI Forum, where you can continue to engage with Mercer's subject matter experts & thought leaders to stay informed about the latest in AI & HR tech. Register for the AI Forum here: https://mmc.zoom.us/webinar/register/WN_VVFv17aVSa6pzerbozVLKg#/registration We also have Mercer's New shape of work podcast that drops new episodes monthly. https://www.mercer.com/insights Thanks for being part of our community. We look forward to connecting with you on our live AI Forum.