In this episode of As the Drum Turns, Jeff & Lora talk about a freezing night pour in Cleveland, Ohio, the small things that added up to cause issues, and showing people what "good" looks like.

In this episode of As the Drum Turns, Jeff & Lora talk about the ripple effect of simply taking a customer's order, the true cost of a poor customer service experience, and what we can do to fix it.

In this episode of As the Drum Turns, Jeff & Lora answer your questions! From open-door policies to ghost orders, vacation days, and expanded family days, this episode covers a wide variety of topics.

In this episode of As the Drum Turns, Jeff & Lora cover one of Nick Saban's Five Enemies of Greatness: Entitlement, and how past success can allow entitlement to creep in.

On this episode ofAs the Drum Turns, Jeff & Lora welcome Operators Jeff Claybrooks and Deion Wade for Team Appreciation Day. They discuss what makes the company's culture thrive and unforgettable moments from their time on the job.

In this episode of As the Drum Turns, Jeff & Tim talk about the damaging effects of weak links, how to manage them, and what to do if you're the weakest link on your team.

In this episode of As the Drum Turns, Jeff & Lora discuss the lean and mean culture of SRM and how our "load-bearing walls" differentiate us in our industry.

In this episode of As the Drum Turns, Jeff and Lora talk about keeping high standards through our company's rapid growth, pushing back against entropy in every aspect of our business, and why decals matter.

In this episode of As the Drum Turns, Jeff & Lora are joined by our VP of Sales, Bryan Gagnier, on site at our Cincinnati Customer Appreciation Golf Tournament to discuss the trajectory of our sales teams across the country.

In this episode of As the Drum Turns, Jeff & Tim discuss what psychology teaches us about the satisfaction of getting things done and the cognitive dissonance created by unfinished tasks.

In this episode of As the Drum Turns, Jeff & Lora discuss the different perspectives of three bricklayers and how the way we view our work can change how we do our work.

In this episode of As the Drum Turns, Jeff & Lora discuss the Family Day finale, and how every team member at SRM can "Do Common Things Uncommonly Well" to elevate our quality and service.

In this episode of As the Drum Turns, Jeff & Lora cover a significant benefit update, upcoming HMC improvements, and what we can learn from the optimistic outlook of a shoe salesman.

In this episode of As the Drum Turns, Jeff & Lora are joined by Middle Tennessee Sales Manager, Tom Zoeller, from the Tennessee Customer Appreciation Golf Tournament to discuss his 47-year career in the concrete industry and how the next generation of SRM salespeople can succeed.

In this episode of As the Drum Turns, Jeff & Lora cover the superpower of brevity and how impactful words and actions can revolutionize the customer experience.

In this episode of As the Drum Turns, Jeff & Lora cover a productive trip to the Dallas/Fort Worth metroplex, how steady improvement wins, and taking pride in every aspect of your work.

In this episode of As the Drum Turns, Jeff & Lora discuss how climbing Mt. Everest involves frequent trips to and from base camp and how we can embrace steady improvement in our business.

The Importance of Consistency In this episode of As the Drum Turns, Jeff and Lora dive into Jeff's travels this week, including a visit to a new quarry in Cowan, Tennessee. They share a few lighthearted moments (including an unexpected story about chicken bones) and reflect on the importance of delivering a consistent level of service to customers across the country.

In this episode of As the Drum Turns, Jeff and Lora reflect on their recent visit to Cincinnati, sharing key insights about what it truly means to deliver exceptional customer service. They emphasize the importance of consistency, communication, and care at every step of the customer journey.

In this episode of As The Drum Turns, Jeff and Lora talk about Family Day in New Jersey, Jeff’s recent trip to Savannah, and the importance of not procrastinating—instead, bringing a sense of urgency to our work and making every action count.