Send us a text This former teacher used simple, repeatable hospitality—not buzzwords—to scale and auto group. Today’s guest, Adam Gaedke helped steer a dealership group through hyper-growth, an ESOP transition, and a full-blown culture shift rooted in hospitality. Starting as a salesperson, Adam rode the wave from one store to 18 in 18 months, sat on the board during the employee-ownership transition, and learned what it really takes to make “guest experience” more than a poster on the wall...
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Send us a text This former teacher used simple, repeatable hospitality—not buzzwords—to scale and auto group. Today’s guest, Adam Gaedke helped steer a dealership group through hyper-growth, an ESOP transition, and a full-blown culture shift rooted in hospitality. Starting as a salesperson, Adam rode the wave from one store to 18 in 18 months, sat on the board during the employee-ownership transition, and learned what it really takes to make “guest experience” more than a poster on the wall...
Send us a text This former teacher used simple, repeatable hospitality—not buzzwords—to scale and auto group. Today’s guest, Adam Gaedke helped steer a dealership group through hyper-growth, an ESOP transition, and a full-blown culture shift rooted in hospitality. Starting as a salesperson, Adam rode the wave from one store to 18 in 18 months, sat on the board during the employee-ownership transition, and learned what it really takes to make “guest experience” more than a poster on the wall...
Send us a text If your appraisals still start with a sharpie on a worksheet, this one’s for you. Derek Hansen has lived in the deep end of dealer data—Manheim to vAuto—helping thousands of rooftops translate live market signals into real-world inventory wins. In this conversation with Paul and Kyle, he walks through the three-legged stool every modern dealer needs: superior data, purpose-built workflows, and performance management that respects each store’s strategy. Translati...
Send us a text What if one number could cut burnout, fix your follow-up, and turn “lost” leads into lifetime service customers? Kristine Lentz from Urban Science joins Auto Collabs for her first-ever podcast—and promptly makes everyone smile while talking about the least smiley topic in retail: customer defection. From starting in support to leading a team, Kristine lays out how dealers can spot where customers slip away, why our instincts often lie, and how to turn cold data into warm conv...
Send us a text Apple Store energy meets Ford retail as JB Burnett builds a concierge dealership that actually fits how people buy. Today’s guest, JB Burnett (GM at Preston Automotive Group), went from serving tables at 20 to running his first dealership at 23. He’s now opening what Ford calls the world’s first Signature 2.0 facility—a wide-open, concierge-style showroom where advisors work on iPads, coffee comes before paperwork, and financing options hit the screen in about a minute and a ...
Send us a text Streaming is splintered, AI is the new TV guide, and last-click is dead—Michael Kraut lays out the dealer playbook for what’s next. Auto Collabs history: our first ever in-studio guest! Experian’s Michael Kraut sits down with Paul to map the new media reality—where streaming splinters attention, Yahoo and Amazon quietly re-emerge as ad heavyweights, and AI agents become the front door to what we watch and how we buy. Marketing isn’t just media, it’s math—and Michael explains ...
Send us a text Auto shows aren’t dead—they’re just getting started, and Jennifer Morand is helping to rewrite the playbook. On this episode of Auto Collabs, the crew welcomes Jennifer Morand—the incoming chairwoman of the Automotive Experience Alliance (AEA) and powerhouse behind the Chicago Auto Show. She’s on a mission to make auto shows more than just shiny cars on display—instead, she’s building immersive, data-backed experiences that matter. Think ride-and-drives, EV demo tracks, overl...
Send us a text What if the real reason car buyers feel frustrated has nothing to do with price? David Thomas has spent decades shaping how consumers understand and experience buying a car—from the early days of Autoblog to his current role unpacking research at CDK Global. In this episode, David joins Michael and Paul to talk about the hidden frictions of automotive retail and the disconnects that most dealers don’t even know they have. He also breaks down why Gen Z wants more in-person e...
Send us a text AI isn’t coming for your job—it’s coming for your to-do list. When Nick Askew first plugged AI into his daily marketing work, it was like flipping a switch—from a grind to a productivity cheat code. In this episode, Nick sits down with Kyle (while Paul and Michael cheer from the sidelines) to unpack why that moment in late 2023 marked a true before-and-after for how work gets done in the auto industry. They dig into how AI went from a party trick to a power tool almost overni...
Send us a text The technician who turned oil changes into master certifications—and negativity into a movement of positivity. Curtis Gardner isn’t your typical technician. Starting out with oil changes after high school, Curtis worked his way up to Toyota master certification before taking on the German-engineering challenge at Audi. But what makes his story stand out isn’t just his technical chops—it’s his decision to flip the technician narrative from negativity and burnout to optimism, e...
Send us a text From hype to hesitation—Laurie Halter reveals what dealerships really think about AI in the service drive. Laurie Halter isn’t just a PR veteran with her finger on the industry’s pulse—she’s now bringing hard data to the AI conversation in fixed ops. In this episode, she joins Paul, Kyle, and Michael to unpack her latest independent research report, a deep dive into how AI is (and isn’t) being adopted in dealership service departments. From vendor hype to dealer hesitation, L...
Send us a text From Kentucky minivan launches to Tokyo auto shows to the Wall Street Journal—Jamie Butters has been shaping automotive news for decades, and now he’s taking that storytelling to an even bigger stage. In this episode, Paul J Daly sits down with veteran automotive journalist Jamie Butters, fresh off his transition from Automotive News to the Wall Street Journal. Jamie recounts his path from covering Toyota’s first U.S.-built Sienna in the late ’90s to reporting on the industry...
Send us a text In an industry chasing the next big thing, Tina Cuatto says the real game changer is simple: better vendor communication. AI, vibe coding, and endless vendor promises—dealers are being told the future is already here. But is it? Tina Cuatto from DealerOn joins the Auto Collabs crew to cut through the noise and get real about where the industry is headed. From her front-row seat leading teams through the Synchro acquisition, she shares why flashy tech isn’t enough—and why clea...
Send us a text When your side hustle is building AI that builds companies, you're officially in "mad scientist" territory—in the best way. Nick Askew of Space Auto returns to Auto Collabs and proves once again why he's the dealer tech world's resident mad scientist. In this episode, Nick talks about building an experimental AI-powered company that literally builds other companies—from code to communication to sales and support. Yep, it's as wild as it sounds, and yes, it’s already live. Oh,...
Send us a text John Sacco reveals how recycled metals are the unsung heroes fueling everything from hospitals to highways, and yes—even your car. John Sacco, owner of Sierra Machinery International, joins Paul J Daly, Kyle Mountsier, and Michael Cirillo to unpack the surprisingly central role of recycled metals in modern life. With his signature food-and-wine finesse, John dives into the art of recycling—from molten aluminum forklifts on Toyota’s factory floors to copper’s critical role in ...
Send us a text This episode of Auto Collabs gets seriously smart as Paul, Kyle, and Michael welcome Sanjay Varnwal, founder of Spyne. With a background that includes time at Amazon and deep roots in AI-driven product development, Sanjay shares his journey from general e-commerce merchandising to building ultra-specialized solutions for the auto industry. His company’s obsession with perfection—like making sure side mirrors don’t vanish in digital photos—isn’t just nerdy, it’s the kind of tech...
Send us a text Thuy Adomitis didn’t plan on joining the auto industry—until a grueling 14-hour car-buying ordeal sparked a career that’s now reshaping how dealerships communicate. In this episode, Thuy shares her journey from that fateful purchase to leading sales at Mia Labs, where she’s helping dealers replace “Franken-systems” with AI agents that never sleep and never miss a call. The conversation dives into how Mia’s voice AI is transforming dealership operations by handling everything ...
Send us a text Jade Terreberry brings her data-driven hustle and people-first mindset to the table. The Auto Collabs crew sits down with Jade Terreberry—formerly of commercial real estate lending and dealership operations, now leading analytics and insights at Cox Automotive. With her roots planted firmly in the car world (thanks to a dad who spent 40 years winning national Honda sales contests), Jade shares how her love for data and love for people collided to shape her journey back into a...
Send us a text Greg Uland returns to Auto Collabs with a timely look at how Reynolds & Reynolds is helping dealers prepare for a more efficient, tech-driven future. Greg Uland, VP of Marketing at Reynolds & Reynolds, joins Paul, Kyle, and Michael for a summer check-in ahead of the company’s Amplify conference this August. With record registration already locked in, Greg shares how the event is evolving into a hub for collaboration—not just among current Reynolds users, but across OE...
Send us a text Kaylee Felio, better known in the industry as "The Parts Girl," brings her unique flavor of grit, smarts, and systems thinking to this Auto Collabs episode. Starting her career as a Subway manager and now pushing toward the CEO seat at PartsEdge, Kaylee's story is a testament to the unconventional paths that lead to real leadership in auto. She's not just making waves with her content and the PartsEdge Podcast—she’s redefining what it means to lead from the fixed ops side of th...
Send us a text Shane Wilson, the brain behind Connected Dealer Services (CDS), joins the crew to talk about how billions of data points, a deep background in consumer electronics, and a passion for keeping cyclists safe from autonomous vehicles are reshaping dealership service retention strategies. The conversation kicks off with Shane’s winding path through the automotive tech world—from remote starts to launching a connected solution for dealerships that’s more than just GPS tracking. At ...
Send us a text This former teacher used simple, repeatable hospitality—not buzzwords—to scale and auto group. Today’s guest, Adam Gaedke helped steer a dealership group through hyper-growth, an ESOP transition, and a full-blown culture shift rooted in hospitality. Starting as a salesperson, Adam rode the wave from one store to 18 in 18 months, sat on the board during the employee-ownership transition, and learned what it really takes to make “guest experience” more than a poster on the wall...
