In our next episode of the Beyond The Close podcast, we’re talking with Dan Farley, a 4x VP of Customer Success and AI enthusiast, about the big changes that have rocked Customer Success over the last few years and what CS teams need to do to adapt. Join us in a conversation where we explore:

• The weekly exercise every CSM must adopt to stay irreplaceable in the age of AI
• The crucial AI mistake every CSM must avoid to stay competitive and boost their career
•  How how Perplexity AI can help you foresee and mitigate churn
• Why the CS function might not exist ten years from now
• Why you should remain optimistic in the AI era

Packed with practical advice, honest lessons, and bold insights, this episode is for CS practitioners navigating the challenges of scaling, adapting, and thriving in the AI era.