In our 5th episode of the Beyond The Close podcast, we’re talking with Dan Farley, a 4x VP of Customer Success and AI enthusiast, about the big changes that have rocked Customer Success over the last few years and what CS teams need to do to adapt. Join us in a conversation where we explore:👉 The weekly exercise every CSM must adopt to stay irreplaceable in the age of AI👉 The crucial AI mistake every CSM must avoid to stay competitive and boost their career👉 How how Perplexity AI can help you foresee and mitigate churn👉 Why the CS function might not exist ten years from now👉 Why you should remain optimistic in the AI eraPacked with practical advice, honest lessons, and bold insights, this episode is for CS practitioners navigating the challenges of scaling, adapting, and thriving in the AI era.
In our next episode of the Beyond The Close podcast, we’re talking with Dan Farley, a 4x VP of Customer Success and AI enthusiast, about the big changes that have rocked Customer Success over the last few years and what CS teams need to do to adapt. Join us in a conversation where we explore:
Packed with practical advice, honest lessons, and bold insights, this episode is for CS practitioners navigating the challenges of scaling, adapting, and thriving in the AI era.
Running 40 accounts isn’t the same as running 200+.
Kostadin Lilov (Head of CS @ Lokalise) shares the playbook for leading CS at global scale.
In Episode 4 of Beyond the Close 🎙️, hosted by Jose Fernandez Castaño (Co-founder @ Velaris), we cover:
👉 Segmenting CS for scale: enterprise vs. 200+ accounts
👉 The 180-day retention forecast vs. renewal firefighting
👉 Where to automate — and where to stay human
👉 Why “2022-style CS” thinking is holding teams back
💡 Practical playbooks. Honest lessons. Bold predictions.
🎬 Watch Episode 4 — practical insights you’ll want to take back to your team.
AI is rewriting the rules of Customer Success.
Violaine Yziquel has lived it, and she’s here to share what works.
In Episode 3 of Beyond the Close 🎙️, hosted by Jose Fernandez Castaño (Co-founder @ Velaris), we dive into:
🎬 Watch Episode 3 , because this is one CCO’s playbook you’ll want to steal.
What happens when one leader runs both Sales and CS?
Daniel Farkas has done it , and he’s here to share what most leaders won’t say out loud.
Episode 2 of Beyond the Close 🎙️
Daniel Farkas (ex-CRO at Staffbase, VP at Box) joins Jose Fernandez Castaño (Co-founder @ Velaris) to dive into the new AI-augmented operating model for GTM and CS, driving meaningful customer outcomes and business growth.
What we’ll cover:
🎬30 minutes, one CRO’s perspective you don’t want to miss.
AI is rewriting the GTM playbook. Post-sales is no longer just about ‘what happens after the deal’. It’s becoming the engine of growth. Are you ready?
Introducing Beyond the Close: Episode 1 🎙️
In this episode, we sit down with Jose Fernandez Castaño (Co-founder @ Velaris), Tim Budden (Head of AI @ Velaris) and Michael T. (GTM & Ops leader) to dive into:
How GTM roles are changing as a result of AI
How AI is helping post-sales teams evolve
What it takes to build a reliable AI layer across fragmented data and systems
The emerging role of the “Architect” CSM in modern post-sales orgs
How high-performing GTM teams can use AI to focus on moments that move the needle
🎧 Listen now to Beyond the Close, and explore what the future of post-sales looks like.