The Next Chapter of CS: Global Scale, AI Signals & Human-in-the-Loop

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Beyond the Close

Velaris

6 episodes

1 week ago

Beyond the Close brings you candid conversations with the brightest minds shaping the future of Customer Success and AI. Each episode dives into the strategies, systems, and stories that drive lasting customer relationships. Hosted by Velaris, the AI-native platform for post-sales success, this podcast is your front-row seat to how industry leaders are rethinking Customer Success for the modern era.

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The Next Chapter of CS: Global Scale, AI Signals & Human-in-the-Loop

Beyond the Close

40 minutes 59 seconds

2 months ago

The Next Chapter of CS: Global Scale, AI Signals & Human-in-the-Loop

Running 40 accounts isn’t the same as running 200+.
Kostadin Lilov (Head of CS @ Lokalise) shares the playbook for leading CS at global scale.

In Episode 4 of Beyond the Close 🎙️, hosted by Jose Fernandez Castaño (Co-founder @ Velaris), we cover:

👉 Segmenting CS for scale: enterprise vs. 200+ accounts
👉 The 180-day retention forecast vs. renewal firefighting
👉 Where to automate — and where to stay human
👉 Why “2022-style CS” thinking is holding teams back

💡 Practical playbooks. Honest lessons. Bold predictions.

🎬 Watch Episode 4 — practical insights you’ll want to take back to your team.