In this episode, Natalie Salas, an experienced service designer and community builder, shares her journey into service design, emphasizing the importance of a holistic approach and the alchemist mindset.
She discusses the challenges of integrating service design within organizations, the impact of AI on the design process, and the innovative Pixel Debates format she has created to foster open dialogue and critical thinking in the design community.
The conversation highlights the need for designers to think beyond traditional roles and embrace a systems thinking approach to drive meaningful change.
Links:
Chapters:
00:00 Introduction to Service Design and Natalie Salas
04:54 The Journey into Service Design
09:55 Understanding Service Design: Definitions and Mindset
14:43 The Role of Service Design in Organizations
19:44 Becoming an Alchemist: The Future of Design
24:57 Service Design in the UAE: Opportunities and Challenges
40:37 Navigating Enterprise Systems with Agility
41:49 The Transformative Power of AI in Service Design
46:45 Understanding AI's Role in Design and Decision Making
52:14 The Importance of Systems Thinking in Design
58:37 Pixel Debates: A New Approach to Design Conversations
01:11:33 Adapting to the Changing Job Market
01:16:30 The Future of Pixel Debates and Community Engagement