Joe Ortiz shares his journey from childhood to the army, and then to the front office. He shares how he scaled a service business by tightening operations, training the right way, and building a brand that customers trust. We dig into Joe's story and his experience with PuroClean & DCJet Services. We discuss his entrepreneurial mindset and lessons learned along the way. Show Notes: Websites: dcjetservices.com https://www.puroclean.com/san-juan-pr-puroclean-san-juan/ Facebook ...
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Joe Ortiz shares his journey from childhood to the army, and then to the front office. He shares how he scaled a service business by tightening operations, training the right way, and building a brand that customers trust. We dig into Joe's story and his experience with PuroClean & DCJet Services. We discuss his entrepreneurial mindset and lessons learned along the way. Show Notes: Websites: dcjetservices.com https://www.puroclean.com/san-juan-pr-puroclean-san-juan/ Facebook ...
Service That Sticks: Lessons in Customer Experience from Grace Shehadeh
Blueprint Boost for Contractors
22 minutes
6 months ago
Service That Sticks: Lessons in Customer Experience from Grace Shehadeh
What does it take to deliver customer service that truly stands out—and stands the test of time? In this episode we sit down with Grace Shehadeh, Territory Manager at Lennox, to explore the principles, practices, and mindset behind unforgettable service. From building a culture of care to empowering teams on the front lines, Grace shares real-world insights on what it means to serve with purpose in the HVAC industry and beyond.
Blueprint Boost for Contractors
Joe Ortiz shares his journey from childhood to the army, and then to the front office. He shares how he scaled a service business by tightening operations, training the right way, and building a brand that customers trust. We dig into Joe's story and his experience with PuroClean & DCJet Services. We discuss his entrepreneurial mindset and lessons learned along the way. Show Notes: Websites: dcjetservices.com https://www.puroclean.com/san-juan-pr-puroclean-san-juan/ Facebook ...
