In this episode, we sit down with the husband-and-wife team behind Tiger Air TX, one of Texas’ fastest-growing HVAC companies. Together, they share the real story behind building a service business from the ground up what worked, what didn’t, and how they’ve scaled sustainably without losing their core values. You’ll hear how they divided roles as a couple, built systems that actually drive growth, and created a customer experience that keeps Texans coming back. From leadership and hiring to ...
All content for Blueprint Boost for Contractors is the property of David Brooks and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
In this episode, we sit down with the husband-and-wife team behind Tiger Air TX, one of Texas’ fastest-growing HVAC companies. Together, they share the real story behind building a service business from the ground up what worked, what didn’t, and how they’ve scaled sustainably without losing their core values. You’ll hear how they divided roles as a couple, built systems that actually drive growth, and created a customer experience that keeps Texans coming back. From leadership and hiring to ...
Service That Sticks: Lessons in Customer Experience from Grace Shehadeh
Blueprint Boost for Contractors
22 minutes
8 months ago
Service That Sticks: Lessons in Customer Experience from Grace Shehadeh
What does it take to deliver customer service that truly stands out—and stands the test of time? In this episode we sit down with Grace Shehadeh, Territory Manager at Lennox, to explore the principles, practices, and mindset behind unforgettable service. From building a culture of care to empowering teams on the front lines, Grace shares real-world insights on what it means to serve with purpose in the HVAC industry and beyond.
Blueprint Boost for Contractors
In this episode, we sit down with the husband-and-wife team behind Tiger Air TX, one of Texas’ fastest-growing HVAC companies. Together, they share the real story behind building a service business from the ground up what worked, what didn’t, and how they’ve scaled sustainably without losing their core values. You’ll hear how they divided roles as a couple, built systems that actually drive growth, and created a customer experience that keeps Texans coming back. From leadership and hiring to ...
