The harsh truth... clients don’t walk away because you’re not talented.

They walk away when working with you feels confusing, inconsistent, or harder than it should.

But here's the good news... with just a little clarity in a few places, you can turn a heavy, clucky business into an aligned and clear one.

So...

• Is your onboarding journey confusing?

• Is your communication scattered?

• Do you have to hunt down files that should be easily available?

• Does every process live entirely in your head?

Even when clients can’t name what feels off… they feel it. And that feeling will turn them from a current client into a past client pretty f*cking fast.

So in our final episode of 2025, I’m talking about the unglamorous part of business most people avoid:

Cleaning up how your business actually operates behind the scenes.

Not with fancy software.

Not with a full overhaul.

Just a little clarity.

Because a great client experience starts with a business that feels really good to run.