In this podcast episode, Method’s Jason Rome and guest Margaryta V. Rashev discuss the evolving landscape of customer experience (CX) and product development. Join us as we unpack how leading organizations are shattering traditional silos, leveraging data to truly understand customer needs, and driving business growth. Discover the shift from reactive questioning to proactive insights, the critical connection between CX metrics and business outcomes, and the exciting, yet often hyped, role of...
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In this podcast episode, Method’s Jason Rome and guest Margaryta V. Rashev discuss the evolving landscape of customer experience (CX) and product development. Join us as we unpack how leading organizations are shattering traditional silos, leveraging data to truly understand customer needs, and driving business growth. Discover the shift from reactive questioning to proactive insights, the critical connection between CX metrics and business outcomes, and the exciting, yet often hyped, role of...
Navigating the AI Landscape: Insights from Jon Webster
Build What’s Next: Digital Product Perspectives
46 minutes
2 months ago
Navigating the AI Landscape: Insights from Jon Webster
Jon Webster of CPP Investments discusses how AI, particularly large language models (LLMs), is changing organizational decision-making. He emphasizes the practical usefulness of LLMs over their "intelligence" and introduces the "generator-verifier gap." Webster also explores how LLMs can break down linguistic barriers in organizations, make complex thinking more accessible, and highlights that in the age of AI, human differentiation will increasingly come from emotional intelligence and relat...
Build What’s Next: Digital Product Perspectives
In this podcast episode, Method’s Jason Rome and guest Margaryta V. Rashev discuss the evolving landscape of customer experience (CX) and product development. Join us as we unpack how leading organizations are shattering traditional silos, leveraging data to truly understand customer needs, and driving business growth. Discover the shift from reactive questioning to proactive insights, the critical connection between CX metrics and business outcomes, and the exciting, yet often hyped, role of...
