Build What’s Next: Digital Product Perspectives

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Build What’s Next: Digital Product Perspectives

Method

39 episodes

2 days ago

In this podcast episode, Method’s Jason Rome and guest Margaryta V. Rashev discuss the evolving landscape of customer experience (CX) and product development. Join us as we unpack how leading organizations are shattering traditional silos, leveraging data to truly understand customer needs, and driving business growth. Discover the shift from reactive questioning to proactive insights, the critical connection between CX metrics and business outcomes, and the exciting, yet often hyped, role of...

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In this podcast episode, Method’s Jason Rome and guest Margaryta V. Rashev discuss the evolving landscape of customer experience (CX) and product development. Join us as we unpack how leading organizations are shattering traditional silos, leveraging data to truly understand customer needs, and driving business growth. Discover the shift from reactive questioning to proactive insights, the critical connection between CX metrics and business outcomes, and the exciting, yet often hyped, role of...

Show more...

Episodes (20/39)

Build What’s Next: Digital Product Perspectives

Breaking Silos: CX, Product, And The Metrics That Matter

In this podcast episode, Method’s Jason Rome and guest Margaryta V. Rashev discuss the evolving landscape of customer experience (CX) and product development. Join us as we unpack how leading organizations are shattering traditional silos, leveraging data to truly understand customer needs, and driving business growth. Discover the shift from reactive questioning to proactive insights, the critical connection between CX metrics and business outcomes, and the exciting, yet often hyped, role of...

2 weeks ago

33 minutes

Build What’s Next: Digital Product Perspectives

The Human Side of AI: Design, Change, and Reimagination

In this podcast episode, Method’s Dr. Vanina Delobelle and Reema Pinto discuss "The Human Side of AI: Design, Change, and Reimagination. They discuss the crucial difference between viewing AI as a 'solution' versus a 'tool,' and uncover its four transformative elements: efficiency, augmentation, invention, and reimagination. Learn why organizations often struggle with successful AI adoption, examining the role of human emotions, cultural differences in approaching change, and the necessity of...

4 weeks ago

47 minutes

Build What’s Next: Digital Product Perspectives

Technical Debt During Planning and Prioritization

In this podcast episode host Jason Rome and guest David Brown discuss a practical approach to planning, moving beyond "process theater." It advocates for transparently managing technical debt as product work, leveraging habits over rigid processes, and clearly framing trade-offs. We'll explore clustering work by component to reduce friction, integrating testers early, and dedicating consistent time for modernization. Culture is built on micro-behaviors, emphasizing hiring people who "clean wh...

1 month ago

19 minutes

Build What’s Next: Digital Product Perspectives

How AI is Transforming Design Teams in Financial Services

Join Jason Rome and Mike Adam in this episode of "Build What's Next" as they explore how AI is revolutionizing design teams in financial services. They discuss the impact of AI on design, research, and product teams, covering topics like psychological safety, process changes, the downsides and upsides of AI, and how to integrate it into team workflows. This conversation is highly relevant for design leaders navigating the evolving landscape of AI. Episode Resources: Jason Rome on LinkedIn: /j...

1 month ago

40 minutes

Build What’s Next: Digital Product Perspectives

Confidence in Planning: Addressing Uncertainty and Risk

In this podcast episode host Jason Rome and guest David Brown talk about the crucial role of "confidence" in effective planning. They explore how organizations can honestly assess certainty and uncertainty in project estimates, distinguishing between confidence in "what it'll take to do" and "what this thing will do." The discussion highlights the importance of early, honest conversations about risks and major assumptions, emphasizing that overconfidence can be detrimental. The conversation p...

2 months ago

29 minutes

Build What’s Next: Digital Product Perspectives

Navigating the AI Landscape: Insights from Jon Webster

Jon Webster of CPP Investments discusses how AI, particularly large language models (LLMs), is changing organizational decision-making. He emphasizes the practical usefulness of LLMs over their "intelligence" and introduces the "generator-verifier gap." Webster also explores how LLMs can break down linguistic barriers in organizations, make complex thinking more accessible, and highlights that in the age of AI, human differentiation will increasingly come from emotional intelligence and relat...

2 months ago

46 minutes

Build What’s Next: Digital Product Perspectives

Planning for What's Next with AI: A Deep Dive into Strategic Decision-Making

In this podcast episode, Jason Rome and David Brown discuss the critical aspects of planning within organizations, emphasizing the importance of effective decision-making, alignment, and capacity planning. They explore the challenges teams face during planning sessions, the significance of prioritization frameworks, and the need for a balanced approach to managing initiatives. The conversation also touches on the role of AI in enhancing planning processes and the necessity of measuring actual...

3 months ago

28 minutes

Build What’s Next: Digital Product Perspectives

Embedded Finance: The Evolution of Financial User Experience

In this part of our conversation, we dive into how big financial institutions handle their incredibly diverse customer base. We're talking about everything from mass-market consumers to high-net-worth individuals and even corporate clients. It's a real challenge to understand and prioritize all those different needs, especially when customer relationships can evolve so much over a lifetime. We'll also touch on the difficulty of reaching those "high-profile" users for research and how AI and b...

4 months ago

24 minutes

Build What’s Next: Digital Product Perspectives

Embedded Finance: Personalization, AI, and Meeting Diverse User Needs

Join Michael Lewandowski and Joseph Johansen (JJ) as they dive into the complexities of designing for diverse users in financial services. From graphic design beginnings to leading UX XD, JJ shares his journey and experiences across consumer, small business, wealth management, and corporate sectors. They discuss the chicken-and-egg dilemma of targeting users versus starting with needs, and how the right approach depends on the problem at hand. Learn about data-informed personas, the challenge...

5 months ago

23 minutes

Build What’s Next: Digital Product Perspectives

Unlocking Creativity in Product Management: An Interview with Leslie Grandy

In this episode of 'Build What's Next', join host Jason Rome as he dives deep into the world of product management creativity with author and expert Leslie Grandy. Leslie shares her fascinating career journey, from the early days of box software to launching digital media subscription services and leading product at major tech companies. Discover the inspiration behind her upcoming book and learn invaluable techniques like inversion thinking and analogies to unlock your creative potential. We...

5 months ago

39 minutes

Build What’s Next: Digital Product Perspectives

Navigating Change: Biometrics, Data, and Customer Experience at Airports

In this engaging episode, Jason Rome chats with Paul Puopolo, Head of Data Analytics and Innovation at DFW Airport, to explore the cutting-edge technologies shaping the future of air travel. They delve into the intricacies of biometrics, facial recognition, and the delicate balance between enhancing convenience and respecting data privacy. Paul sheds light on the complexities of coordinating innovation across multiple entities, including airlines and the TSA, and how these interconnected bran...

6 months ago

32 minutes

Build What’s Next: Digital Product Perspectives

Beyond Checkpoints: Data, Tech, and the Future of Air Travel

In this episode of Build What's Next, Jason Rome interviews Paul Popolo, the Head of Data Analytics and Innovation at Dallas-Fort Worth Airport, about the unique challenges of implementing innovation within the highly operational and risk-averse airport environment. The conversation starts with Paul’s experience transitioning from innovation roles in healthcare and finance to the aviation industry. He highlights the key difference in working at an airport: the highly tactical, operational, an...

6 months ago

23 minutes

Build What’s Next: Digital Product Perspectives

The Hidden Growth Framework That Unlocked Explosive Revenue Growth

How is AI revolutionizing the financial sector, and what challenges accompany this transformation? Find out in the latest episode of Build What's Next: Digital Product Perspectives, as host Jason Rome welcomes Joe Fuqua, a technology leader from Truist, to explore the multifaceted impact of AI on modern banking. Joe shares insights from his extensive career, tracing his journey from his early work in science, including physics and mathematics, and his initial experiences with neural networks ...

7 months ago

42 minutes

Build What’s Next: Digital Product Perspectives

What It Takes to Be a Leader in Gen AI Services: The GlobalLogic Playbook Alternative titles:

How can AI be leveraged to its true potential in transforming enterprise software development? Find out in the latest episode of GlobalLogic's Build What's Next: Digital Product Perspectives tech series, as host Sumit Sood welcomes Gowtham Sampath, ISG's lead analyst for Gen AI, analytics, and cybersecurity, to explore what it takes to be a leader with meaning in AI solutions - a code that GlobalLogic seems to have cracked, reflected by their latest recognition of being one of the leading pro...

8 months ago

21 minutes

Build What’s Next: Digital Product Perspectives

AI and the Energy Grid: Powering the Future Part 2

The conversation around the AI-Energy intersection continues on this episode of Build What's Next: Digital Product Perspectives as we spotlight dramatic shifts in data trends in the energy sector, utilities operations and the criticality of data literacy across levels of management, in today’s energy game. Tune in as Brittany Stone, host and digital transformation consultant, from the Method team sits down with Dave Goddard, Chief Digital Officer at Hitachi Energy, go on to explore the ins an...

8 months ago

22 minutes

Build What’s Next: Digital Product Perspectives

AI and the Energy Grid: Powering the Future Part 1

AI is everywhere and it’s made its way to the energy sector too. But just how effective is it to the sector, its solutions and its operation? Tune into this episode of Build What's Next: Digital Product Perspectives as Brittany Stone, host and digital transformation consultant, from the Method team sits down with Dave Goddard, Chief Digital Officer at Hitachi Energy, to explore the transformative impact of AI on the power grid. From managing increasing grid complexity to enabling sustainable ...

9 months ago

26 minutes

Build What’s Next: Digital Product Perspectives

The Race to Transformative Outcomes

If there’s one thing the past few years have taught us, it’s that the power of AI and technology can be harnessed in any industry to drive transformative outcomes for meaningful change. And, this episode of Build What's Next: Digital Product Perspectives - our first episode since the partnership with GlobalLogic - proves just that. Join GlobalLogic’s Chief Business Officer, Srini Shankar as he sets the stage for an insightful conversation, welcoming Tara Vatcher, Chief Architect at Stel...

9 months ago

41 minutes

Build What’s Next: Digital Product Perspectives

Rethinking Digital Product Development: Insights from 2024

In this reflective episode of Build What's Next: Digital Product Perspectives, Josh Lucas and Jason Rome are looking back at the last season’s most-listened to conversations, setting the stage for an eventful year ahead. From valuable takeaways to exciting news about the podcast, they discuss it all. Tune in as they: Deep dive into the Jobs To Be Done framework, highlighting learnings from their most popular episode featuring Bob Moesta and Andy Busam. Reintroducing the concept to list...

10 months ago

22 minutes

Build What’s Next: Digital Product Perspectives

Embedded Finance: Building Successful Partnerships and Platforms

In this insightful episode of Build What's Next: Digital Product Perspectives, industry veterans Rob Seidman (Chief Product Officer at US Bank), Laura Merling (Founder, Stealth Fintech and former Chief Transformation Operations Officer at Arvest Bank), and Jake Miller (VP, CareCredit Technical Program Manager at Synchrony) share their expertise on embedded finance implementation and strategy. Key points discussed include: The evolution and importance of embedded finance in today's marketStrat...

11 months ago

51 minutes

Build What’s Next: Digital Product Perspectives

AI in Healthcare: Bridging the Gap from Ideas to Impact

In this illuminating episode of Build What's Next: Digital Product Perspectives, healthcare technology veterans Sean Cassidy, CEO of Lucem Health, and Alejandro Reti, former CMIO at Optum, share their extensive experience with AI implementation in healthcare settings. Key points discussed include: The diverse markets within healthcare and how AI fits differently in each contextThe distinction between clinical and non-clinical AI applicationsThe importance of workflow integration and understan...

11 months ago

35 minutes