In this podcast episode, Method’s Jason Rome and guest Margaryta V. Rashev discuss the evolving landscape of customer experience (CX) and product development. Join us as we unpack how leading organizations are shattering traditional silos, leveraging data to truly understand customer needs, and driving business growth. Discover the shift from reactive questioning to proactive insights, the critical connection between CX metrics and business outcomes, and the exciting, yet often hyped, role of...
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In this podcast episode, Method’s Jason Rome and guest Margaryta V. Rashev discuss the evolving landscape of customer experience (CX) and product development. Join us as we unpack how leading organizations are shattering traditional silos, leveraging data to truly understand customer needs, and driving business growth. Discover the shift from reactive questioning to proactive insights, the critical connection between CX metrics and business outcomes, and the exciting, yet often hyped, role of...
The Human Side of AI: Design, Change, and Reimagination
Build What’s Next: Digital Product Perspectives
47 minutes
1 month ago
The Human Side of AI: Design, Change, and Reimagination
In this podcast episode, Method’s Dr. Vanina Delobelle and Reema Pinto discuss "The Human Side of AI: Design, Change, and Reimagination. They discuss the crucial difference between viewing AI as a 'solution' versus a 'tool,' and uncover its four transformative elements: efficiency, augmentation, invention, and reimagination. Learn why organizations often struggle with successful AI adoption, examining the role of human emotions, cultural differences in approaching change, and the necessity of...
Build What’s Next: Digital Product Perspectives
In this podcast episode, Method’s Jason Rome and guest Margaryta V. Rashev discuss the evolving landscape of customer experience (CX) and product development. Join us as we unpack how leading organizations are shattering traditional silos, leveraging data to truly understand customer needs, and driving business growth. Discover the shift from reactive questioning to proactive insights, the critical connection between CX metrics and business outcomes, and the exciting, yet often hyped, role of...
