Toxic people draining your energy? Here’s how to set boundaries that stick and finally stop the drama.
In this follow-up to Episode 105 with Megan Hunter, co founder of the High Conflict Institute, we go deeper with her business partner Bill Eddy — the pioneer of the High Conflict Personality Theory.
Where Megan showed us the quick hacks (like BIFF responses and EAR Statements) to calm conflict in the moment, Bill reveals the deeper psychology and introduces step-by-step methods to create lasting change. With decades of experience as a therapist, lawyer, and mediator, he shares practical tools like the CARS Method (Connect, Analyse, Respond, Set Limits) and his new SLICK Solutions framework for setting limits and imposing consequences.
You’ll learn:
– Why some people thrive on conflict — and how to stop feeding it
– Four things you should never do with toxic people
– The BIFF response that instantly diffuses hostile emails
– How to set boundaries that actually hold, without endless arguments
– Real-world stories of leaders, parents, and partners transforming toxic dynamics
If you enjoyed E105 with Megan Hunter, this is the perfect “part two” — giving you the mindset, methods, and confidence to stay calm and thrive with high conflict people at work and at home.
4. EPISODE HIGHLIGHTS (TIMESTAMPS)
00:00 Welcome back – building on Megan Hunter’s Episode (E105)
02:00 Bill Eddy’s path: therapist, lawyer, mediator
07:20 Why some people are “high conflict” and what that really means
10:30 Court vs mediation: lessons on looking forward, not back
15:20 The 4 traits of high conflict personalities
21:35 The four things NOT to do in conflict
25:40 The CARS Method explained
29:40 The BIFF response for hostile emails and texts
30:55 SLICK Solutions: setting limits and imposing consequences
38:50 How to manage upwards when your boss is the problem
42:00 Should leaders keep or fire toxic high performers?
47:00 Resources: High Conflict Institute, ConflictInfluencer.com, and It’sAll Your Fault podcast
5. NEXT STEPS
For Bill Eddy:
For The 4 Habits:
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