Giving and receiving feedback doesn’t have to feel awkward—discover how to turn it into a powerful relationship-building skill!In this episode of Business Analysis Live, I sit down with Paweł Sidorowicz to unpack the art (and science!) of feedback. We explore why feedback matters, how to give it thoughtfully, and what it takes to receive it with grace—even when it stings. From practical frameworks to real-life stories, this conversation is packed with insights you can use right away to strengthen relationships at work and beyond. If feedback has ever felt uncomfortable, this episode will help you rethink it as a gift, not a lump of coal.
🎙️Episode Highlights
🔗 Resources
Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at https://www.iiba.org/
What if the most influential voices in business analysis aren’t the ones writing books, speaking at conferences or leading training but the ones who are talking with their peers about their experiences? In this episode of Business Analysis Live, I sit down with John Wisner, host of the BA Insights podcast, to explore how our everyday conversations impact the business analysis community. We talk about why connecting with peers matters, how creativity and adaptability fuel great analysis, and why sharing your authentic voice can break you out of your imposter syndrome mindset. From tailoring techniques to embracing AI, this episode is packed with insights for anyone who wants to rethink the importance of those breakroom conversations!🎙️Episode Highlights• Why conversations—not just conferences—shape the business analysis community• The origin story of the BA Insights podcast and its impacts• Creativity in business analysis: bringing your whole self to the work• Interviewing skills and adaptability as core business analysis strengths• Tailoring techniques vs. following the textbook• Using observation and practice to grow your skills and find your style• How AI is influencing the practice of business analysis 🔗 Resources
· Connect with Susan on LinkedIn
· Connect with John on LinkedIn
· Watch John’s BA Insights podcast
Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at https://www.iiba.org/#BusinessAnalysis #ProfessionalGrowth #BACommunity
In this episode of Business Analysis Live, Susan sits down with Mate Toth, a Microsoft MVP and Power Platform consultant, to explore why human skills—yes, those so-called “soft skills”—are essential in tech. We talk about blending technical expertise with communication, storytelling, and adaptability, and why these skills give you a competitive edge whether you’re a developer, data engineer, or business analyst. Plus, Mate shares his fascinating journey from cruise ship photographer to tech leader and community builder, and why he believes the future of work is “human first, builder next.”🎙️Episode Highlights• Why human skills matter in technical roles• Mate’s unconventional career path• The intersection of art and technology• Code-switching between a solution mindset and human skills• Why organizations undervalue soft skills and what to do about it• Practical advice for developers who want to influence solutions• Overcoming introversion and building confidence• The role of AI and the future of human skills in tech
🔗 Resources
· Connect with Susan on LinkedIn
· Connect with Mate on LinkedIn
· Learn about the Shift+Enter Summit in Budapest, Hungary
Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
Learn more at https://www.iiba.org/
#BusinessAnalysis #HumanSkillsInTech #FutureOfWorkWhat do opera singers know about business analysis? (Spoiler Alert: Turns out it’s more than you think)In this episode of Business Analysis Live, I sit down with Elias Mokole, opera singer, educator, and communication coach, to explore how the power of your voice can transform the way you connect with stakeholders. We go beyond logistics and talk about the art of intentional communication, self-awareness, and authenticity. Whether you’re introverted or extroverted, these practical insights will help you leverage your unique voice to build trust, adapt in the moment, and communicate with confidence.🎙️Episode Highlights • Why your voice matters in business analysis• Self-awareness as the foundation for effective communication• Breath work and calming techniques for high-pressure moments• Authenticity vs. imitation: finding your own sound• Practical tips for introverts and extroverts• The mental game behind speaking and presenting• How preparation and adaptability go hand-in-hand
🔗 Resources
·Connect with Susan on LinkedIn
·Connect with Elias on LinkedIn
·Follow Elias at Developing Your Authentic Voice
Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
Learn more at https://www.iiba.org/
#BusinessAnalysis #CommunicationSkills #AuthenticVoice
What do AI and cybersecurity have to do with business analysis? More than you think.In this episode of Business Analysis Live, I’m joined by Bindu Channaveerappa—consultant, author, and global speaker—to explore the fast-evolving intersection of AI and cybersecurity. We unpack how these two domains collide, what business analysis professionals need to understand about risk, and how we can step into a more strategic role as organizations race to adopt AI. If you’ve thought that cybersecurity and AI are for tech teams, you’ll find that this conversation is packed with insights that will help you rethink your role in the age of intelligent systems.🎙️Episode Highlights• The convergence of AI and cybersecurity• Why 95% of AI projects fail• How business analysis professionals can bring the human factor to AI• Data readiness and decision validation• Ethical and societal impacts of AI• Security mindset as a core business analysis competency• Reflection as a strategic practice🔗 Resources
• Connect with Susan on LinkedIn• Connect with Bindu on LinkedIn• Get Bindu’s book Cyber Security and Business Analysis
Feeling the pressure at work? You’re not alone—and you don’t have to power through it alone either. Let’s talk about how empathy can help us stay grounded, connected, and effective amid the constant change and competing demands.In this episode of Business Analysis Live, I’m joined by Chris Hoquis, educator and entrepreneur, for a heartfelt and insightful conversation about how practicing empathy can help us perform better work. We talk about how business analysis professionals can show up with intention, connect with stakeholders, and foster meaningful connections—even in digital spaces. From psychological safety to self-reflection, we dig into the human side of business analysis and why it matters more than ever in a post-pandemic world. 🎙️Episode Highlights• Pressure and change in today’s organizations• Empathy as a tool for resilience• Psychological safety and connection• Digital presence and intentionality• Empathy for yourself vs. others• Navigating burnout and understanding your capacity• Building trust through authentic engagement• Leadership and emotional toll in teams
🔗 Resources
Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at https://www.iiba.org/#Empathy #Pressure #BusinessAnalysis
Can cultural diversity supercharge your BA practice? Discover how language, empathy, and global perspectives unlock deeper stakeholder engagement.In this episode, I’m joined by Lungile Mnguni, a lead business analyst and business analysis community leader. September 24th, the date we recorded this episode, is Heritage Day in South Africa—a perfect moment to explore the rich intersection of culture and business analysis. Lungile and I explore how cultural diversity is a strategic advantage. From language and empathy to respect and inclusion, we discuss how these elements shape stakeholder engagement and team dynamics. This conversation is a celebration of what makes our global business analysis community so vibrant—and why cultural awareness is a must-have skill in your business analysis toolkit.Whether you're a seasoned BA or just starting out, this episode will inspire you to rethink how culture and connection drive performance, collaboration, and growth.🎙️Episode Highlights• Heritage Day and cultural celebration in South Africa• The role of language and respect in stakeholder engagement• Emotional intelligence and the spirit of Ubuntu• Continuous learning as a global BA skill• Volunteering and community building• Navigating titles vs. actual BA work• Tips for working with culturally diverse teams• Why joining professional communities matters🔗 Resources• Connect with Susan on LinkedIn• Connect with Lungile on LinkedInBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at https://www.iiba.org/#BusinessAnalysis #CulturalDiversity #GlobalBACommunity
What do “Rethink, Reconnect, Revolutionize” mean for business analysis? Find out in this special episode of Business Analysis Live! 🎉Join host Susan Moore for this special episode of Business Analysis Live as we celebrate this year’s Festival of Business Analysis conference in Australia and New Zealand with inspiring conversations, fresh perspectives, and a look at what’s new for 2025.This episode dives into the “Three R’s” of business analysis—rethink, reconnect, and revolutionize. We meet the conference organizers, Luigi Bini, president of IIBA Australia and Abi Sachithanantham, Director of Branch Events & Marketing for IIBA Australia. Then we talk to four speakers to get a sample of the talks that are shaping the future of our profession. From antifragility to the “data dance,” to essential human skills in the age of AI, you’ll get a taste of what this year’s festival has to offer!2025 Festival of Business AnalysisThe online portion of the festival starts on Mon, Oct 13 and ends Fri, Oct 17.
The in-person portion begins on Mon, Oct 20 and ends Fri, Oct 24 and will take place across New Zealand and Australia, with events in multiple cities and a flagship closing day in Sydney featuring keynote speakers, panels, and global IIBA leaders.
Get your tickets, find the agenda and learn about the speakers at the Festival of Business Analysis.
🎙️Episode Highlights• Hear about this year’s Festival of Business Analysis organized by IIBA Australia• Rethink, reconnect, revolutionize our thinking about business analysis • Anti-fragility and thriving in disruption with Jan De Vries• Data governance and “mastering the data dance” with Dr. Joe Perez• Business analysts as leaders with Filip Hendrickx• Practical tools for BA planning with Kathy Berkidge
🔗 Resources· Connect with Susan on LinkedIn
· Find IIBA Australia on LinkedIn
· Connect with Jan on LinkedIn
· Connect with Dr. Perez on LinkedIn
· Connect with Filip on LinkedIn
· Connect with Kathy on LinkedIn
Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at https://www.iiba.org/#BusinessAnalysis #FestivalOfBusinessAnalysis #Leadership
What is a Solutions Architect, and how do you become one? In this episode, Susan Moore sits down with Solutions Architect, Sachin Bhoria, who shares his journey from business analysis to solutions architecture. We dig into the technical and human skills needed for the work and the surprising role that curiosity and trust play in solving business problems.
If you’ve ever wondered how this role bridges strategy and technology—or if you’re considering it as your next career step—this conversation is full of insights you won’t want to miss.
🎙️Episode Highlights• What does a Solutions Architect do?• Your transferable skills from business analysis• The role of curiosity in solutions architecture work• Working with a tech stack (hello Microsoft!)• Building relationships and stakeholder trust• Spotting opportunities for process improvement• Certifications and career tips• Balancing business needs with technical solutions🔗 Resources• Connect with Susan on LinkedIn• Connect with Sachin on LinkedIn• Listen to episode #56 Launching Your Business Analysis Career with guest Sachin Bhoria• Listen to episode #81 What is a Functional Consultant? with guest AJ HawleyBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience.
If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!
The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
Learn more at https://www.iiba.org/
#BusinessAnalysis #SolutionsArchitect #CareerGrowth
What if the secret to delivering real value isn’t doing more, but thinking differently?In this episode of Business Analysis Live, I sit down with friend, storyteller, and author, Fabrício Laguna — the Brazilian BA — to explore the power of outcome-driven thinking. We talk about why focusing on outcomes (not just outputs) changes how we work, connect, and deliver change, and how this mindset can transform not only our projects, but our organizations and careers.Fabrício shares insights from his new book Please Hold: The Power of Outcome-Driven Thinking, blending the business analysis mindset with the art of storytelling. We talk about empathy, purpose, collaboration, and what it takes to move from “just doing tasks” to truly enabling change.🎙️Episode Highlights• How Fabricio defines outcome-driven vs. output-driven mindsets• Why storytelling is a powerful business analysis tool• The role of empathy in achieving better outcomes• How business analysis techniques build “muscle memory” for critical thinking• Connecting personal purpose to organizational goals• Encouraging collaboration and shared perspectives• Practical examples of shifting to an outcome focus🔗 Resources
Connect with Susan on LinkedIn
Connect with Fabricio on LinkedIn
Learn more about Fabricio at https://thebrazilianba.com/
Download a free preview edition of Please Hold: The Powerof Outcome-Driven Thinking
Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience.
If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!
The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.
Learn more at https://www.iiba.org/
#BusinessAnalysis #OutcomeDriven #Leadership
Welcome to the 100th episode of Business Analysis Live! 🎉 In this milestone conversation, Susan Moore is joined by Laura Paton, LinkedIn Learning instructor, author and speaker, to explore the sometimes-confusing relationship between business analysts and project managers. We talk about common misunderstandings, areas of overlap, and how BAs and PMs can support each other for better outcomes. Laura gives lots of practical advice for navigating agile vs. waterfall approaches, transitioning roles, and expanding your career using business analysis competencies. Whether you work regularly with project managers or wear both hats yourself, this episode offers insights into how you can have better communication, collaboration, and outcomes with your project management partners. 🎙️Episode Highlights• Common misconceptions between BAs and PMs• How organizational context affects business analysis and project manager roles • Transferable skills between business analysis and project management• Collaboration tips for working with project managers early in an initiative• Areas of overlap including risk management and business analysis planning and monitoring• Advice on how business analysis professionals can assist project managers with managing up and seeing around corners• Project Managers, Scrum Masters, and Business Analysts. Oh my! • Expanding your business analysis career path into project management (or another path)• Business analysts and project managers working in non-IT environments• Portfolio and program management explained
🔗 Resources
Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience.
If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!
The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
Learn more at https://www.iiba.org/#BusinessAnalysis #ProjectManagement #AgileLeadership
In this episode of Business Analysis Live, Susan Moore is joined by Salesforce consultant and business analysis advocate Vanessa Grant to talk about what business analysis looks like when working with enterprise platforms, like Salesforce. They explore the evolving role of BAs in low-code/no-code environments and how business analysis work is critical even when it seems invisible.
Vanessa shares her journey into the Salesforce ecosystem,the importance of business analysis planning, how technical debt creeps into platform implementations, and the adjacent skills business analysis professional need to grow from junior to senior roles. Whether you're a business analyst, product owner, admin, or just curious about business analysis for low code/no code enterprise platforms (not just Salesforce!),this conversation delivers practical insights with humor, honesty, and plenty of real-world examples.
Don't forget to check out the Salesforce Business Analysis Trailblazer community that Vanessa discussed for more resources and networking opportunities. Link in the Resources section.
🎙️Episode Highlights
· Defining the role of business analysts inlow-code/no-code platforms
· Why business analysis is essential but ofteninvisible
· Technical debt and the cost of skipping analysis
· Skills that separate senior BAs from junior ones
· Building respect for the BA role throughplanning and collaboration
· Writing effective user stories and thinking likea developer
· Navigating stakeholder dynamics and platformconstraints
· The rise of AI and the future of junior businessanalysis roles
· The value of soft skills and empathy in techprojects
🔗 ResourcesConnect with Susan on LinkedInConnect with Vanessa on LinkedInSalesforce Business Analysis Trailblazer CommunityBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at https://www.iiba.org/#BusinessAnalysis #LowCodeNoCode #SalesforceBA
In this episode of Business Analysis Live, Susan Moore is joined by Iryna Sizikova, a business analysis leader in the medical device space, for a discussion into what it really takes to work in one of the most regulated, complex, and impactful industries out there - healthcare.
Iryna shares her 18-year journey from junior analyst toshaping cross-organizational processes for a global medical device company. Along the way, she breaks down what makes healthcare different: the number of stakeholders, the constant need for documentation, and the critical role ofcompliance. From regulatory submissions and ISO standards to agile in a regulated environment, Iryna offers valuable insights into compliance, documentation, stakeholder collaboration, and why curiosity is your strongestskill in this field.
🎙️Episode Highlights
• The impact of domain and regulatory context on business analysis• Types of stakeholders in healthcare projects• Handling compliance with multiple regulatory agencies and standards• The importance of documentation, traceability, and audit readiness• Strategies for translating complex terminology• Cross-functional collaboration with developers, regulatory, and quality teams• How business analysis professionals support risk mitigation and product safety• Advice for entering and growing in the healthcare domain🔗 ResourcesConnect with Iryna on LinkedInLearn more about the *Business Analysis Core Concept Model *I accidentally referred to this as the Business Analysis Core Competency Model, which is a different thing. Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.#BusinessAnalysis #HealthcareProjects #RegulatoryCompliance
In this episode of Business Analysis Live, Susan Moore sitsdown with Tyler Kenny, the product manager behind the evolution of the ECBA (Entry Certificate in Business Analysis). Go behind the scenes to learn why the ECBA has changed, how AI and shifting workplace expectations influenced itsredesign, and what it means to be "real-world ready" as afoundational business analyst today. Whether you’re a candidate, hiring manager, or leader in the business analysis community, this conversation breaks down what you need to know.
🎙️Episode Highlights
• Why the ECBA was updated and the factors that shaped the thinking behind how to change it
• Understanding the difference between a certificate and certification
• The focus on applied knowledge vs. memorization in the new exam
• The growing importance of strategy at all career levels
• How the ECBA supports new professionals entering the workforce
• A behind-the-scenes look of the development and validation processes
• Resources to help candidates prepare for the ECBA
• Balancing employer expectations and candidate readiness
• What the evolution of the ECBA means for the profession
🔗 Resources
• Connect with Tyler on LinkedIn
• Access additional ECBA resources on the IIBA website
• Watch to the Business Analysis Live! episode where Tyler talks about the latest version of the Business Analysis Standard
Business Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience.
If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!
The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.
Learn more at https://www.iiba.org/
#BusinessAnalysis #ECBA #AIandWorkplace
In this episode of Business Analysis Live, we explorethe power of structured, standardized content in the age of generative AI. Susan Moore (IIBA) is joined by Stephanie De Waegenaere from Information Mapping to discuss how a decades-old methodology can dramatically improve howAI tools like ChatGPT and Microsoft Copilot perform.
Learn why structured content isn't enough on its own, how totreat AI as a stakeholder in your documentation process, and why information mapping might just be the secret sauce for business analysts working with AI.
Whether you're struggling with hallucinations in your AIoutput or looking to improve the ROI on documentation efforts, this conversation is packed with insights you won't want to miss.
🎙️Episode Highlights
· What is information mapping and why it matters
· Structure vs. standardization in documentation
· Real-world AI performance tests with structuredcontent
· Treating AI as a stakeholder
· Data mapping vs. information mapping
· AI tool comparisons: ChatGPT vs. MicrosoftCopilot
· Security and sensitivity in AI usage
· Future of information mapping with AIintegration
🔗 Resources
Connect with Stephanie on LinkedIn
Find out more about the Information Mapping methodology
Business Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience.
If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!
The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.
Learn more at https://www.iiba.org/
#InformationMapping #GenerativeAI #BusinessAnalysis
In this episode of Business Analysis Live, Susan Moore isjoined by Kent McDonald—freelance product manager, author, and speaker—for a candid conversation on what business analysis professionals really need to understand about agile. Together, they explore the evolution (and dilution) of agile practices, the confusion around roles like product owner vs. business analyst, and how professionals can navigate agile environments without getting lost injargon or rigid frameworks.
You’ll hear real-world stories, practical advice, and arefreshing perspective on how business analysis professionals can meet the real definition of agile - supporting better collaboration, faster learning, andmeaningful outcomes for their teams.
If you've ever felt boxed in by "the agile way" or wondered how to demonstrate your impact as a business analysis professional — this episode is for you!
🎯 Episode Highlights
• The history and intent behind agile
• Why agile feels broken in many organizations
• Common myths about agile and business analysis roles
• How to demonstrate impact instead of talking about "value"
• Understanding the important role context plays in agile approaches
• Why collaboration and feedback matter more than ceremonies
• Making stealth business analysis contributions that support the team
• Advice for aligning your work with how your organization makes money
• Why you should stop saying "agile" and just focus on working better
🔗 Resources
Business Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience.
If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!
The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice andcertifications.
Learn more at https://www.iiba.org/
#BusinessAnalysis #Agile #ProductManagement
In this episode of Business Analysis Live!, SusanMoore is joined by Deirdre Caren, Founder and Director of Agora Insights Ltd, for an in-depth conversation about the evolving role of business analysts in the age of AI. They discuss what it means to treat AI as a stakeholder, notjust a tool, and why documenting alone is no longer enough to call yourself a business analysis professional in the AI era. They unpack the concept of prompt engineering—highlighting how business analysts are already well-equipped for it—and explore the mindset shifts required to adapt through learning and unlearning. The conversation turns to the value of context making, the importance of conceptual models, and how AI can enhance human skills rather than replace them. You’ll also hear about real examples of AI agents trained for business analysis and architecture roles, and how BAs can play a key partin shaping AI strategy within their organizations. Whether you're curious, cautious, or fully immersed in AI, this episode will inspire you to think critically about your future in the profession.
🎙️Episode Highlights
🔗 Resources
Business Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience.
If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!
The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.
Learn more at https://www.iiba.org/
#BusinessAnalysis #ArtificialIntelligence #FutureOfWork
In this episode of Business Analysis Live, SusanMoore is joined by business analysis practitioner, speaker and author, Pamela Paterson for a discussion into how AI and human skills combine to elevate stakeholder interviews. From tactical planning to empathy-driven conversations, discover how AI can be your trusted research assistant, whileyour human skills will help you uncover the “hidden” information in every interview. Pam shares insights from her upcoming book and real-world examples of how business analysts can harness both technology and emotional intelligence to drive better outcomes from their interviews.
Whether you're new to interviewing or a seasoned BA, thisconversation will shift how you approach interviews in an AI-augmented world.
🎙️Episode Highlights
🔗 Resources
Connect with Pamela on LinkedIn
Meet Pamela at an upcoming event!
Business Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience.
If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!
The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.
Learn more at https://www.iiba.org/
#BusinessAnalysis #ArtificialIntelligence #HumanSkills
Asking the right questions is at the heart of great business analysis—and in this episode, we’re taking a look at what makes a good question. Host Susan Moore is joined by Jamie Champagne, LinkedIn Learning instructor, author and speaker, as they explore how thoughtful questioning not only drives clarity and understanding but also empowers teams and uncovers valuable insights.
Jamie brings her signature blend of energy and expertise to share practical techniques, real-world examples, and her favorite go-to questions that drive understanding and forward momentum.
Whether you're leading stakeholder interviews, facilitating workshops, or just trying to make sense of business needs, this conversation will elevate your skills and mindset around one of the most fundamental tools in the BA toolkit.
📌 Episode Highlights:
• Why good questions matter more than good answers
• Framing your role to set the stage for successful interactions
• The power of silence in stakeholder conversations
• Uncovering hidden and unspoken requirements
• Building trust and relationships through questioning
• How observation enhances elicitation
• The role of good questions in executive-level communication
• Favorite go-to questions that spark insights
📚 Resources:
Connect with Jamie on LinkedIn
Business Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience.
If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!
The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.
Learn more at https://www.iiba.org/
#BusinessAnalysis #StakeholderEngagement #GoodQuestions
Soft skills are often misunderstood as secondary totechnical expertise, but, in fact, they are fundamental to the success of both business analysis professionals and requirements engineers. In this episode of BusinessAnalysis Live!, we explore how and why soft skills make the difference in requirements elicitation. Susan Moore is joined by guest Stan Bühne from the International Requirements Engineering Board (IREB) to discuss why soft skills aren’t “soft”—they’re essential!
🎙️Episode Highlights
🔗 Resources
Connect with Stan on LinkedIn
Learn more about the International Requirements Engineering Board
Business Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience.
If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!
The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.
Learn more at https://www.iiba.org/
#softskills #humanskills #requirements