In this episode of Champion of the Underdog, leadership trainer and author John Graci digs into one of the most uncomfortable, but critical, parts of leading a team: what to do when employees complain about each other’s performance. Using memorable analogies, from cattle drives to buffalo running head-on into storms, John explains why effective leaders must lead from the front, not push from behind. John reminds leaders that when a team member complains about a coworker, they’re often doing your job for you. But their opinion alone isn’t enough. You must verify, observe, and step in yourself. He warns against pitting employees against each other (“Skippy said you’re not pulling your weight”), and highlights the responsibility leaders have to handle complaints with integrity, clarity, and firsthand evidence. He also tackles the unpopular truth: leadership isn’t a popularity contest. Doing the right thing often brings criticism, but “they don’t give statues to critics, they give statues to leaders.” Whether it's confronting performance issues or navigating storms head-on like a buffalo, real leaders take action, set the pace, and refuse to hide from problems. Key Takeaways: Leaders set the pace from the front; you can't push a team forward from behind. When employees complain about each other, it's a signal for you to observe and act, not delegate confrontation. Opinions aren’t facts; leaders must validate claims with firsthand observation. Never pit team members against each other. Protect relationships and address issues privately. Leadership requires courage, integrity, and the willingness to head straight into difficult conversations. HR and senior leaders play a critical role in building resilient, accountable teams. Resources & Links: John's Digital Courses for Team Leads, Managers, and Supervisors John's Website Connect with John on Linkedin  If you’re a leader, HR professional, or manager looking for no-nonsense strategies to keep your team engaged and high-performing, this episode is packed with insights you can use right away.

In this episode of Champion of the Underdog, leadership expert John Graci tackles a tough but honest question every leader must confront: Do you actually like people, and the problems that come with them? Drawing from 30 years of frontline leadership experience, John challenges managers to rethink how they view their teams, their responsibilities, and the true nature of leadership. John shares a powerful story about a frustrated leader on a short flight who spent the entire trip complaining about her team, only to admit she wished she’d never been promoted. Through this real-world example, he reveals a common leadership trap: promoting high performers into leadership roles without equipping them with leadership skills. The result? Leaders practicing “management without a license.” John reminds us that people are not interruptions to the work; they are the work. Problems are not distractions; they’re part of what leaders are paid to solve. Effective leadership requires empathy, training, accountability, and above all, a genuine appreciation for people. Key Takeaways: Leadership requires liking people and liking problems; both come with the job. Team members are your #1 resource; your results depend on them. Being great at doing the work doesn’t automatically prepare someone to lead others. Many leaders struggle because they were promoted without proper training and support. Leadership skills are learned, not inherited. Leaders are made, not born. This episode is a must-listen for HR pros, senior leaders, and anyone who’s ever wondered why seemingly strong employees struggle when promoted into leadership.   Resources & Links:  Leadership for Team Leads and Fundamentals of Supervision digital courses  John’s Website  Connect with John on LinkedIn   If you’re a leader, HR professional, or manager looking for no-nonsense strategies to keep your team engaged and high-performing, this episode is packed with insights you can use right away. 

In this episode of Champion of the Underdog, leadership expert John Graci tackles one of the most common challenges for emerging leaders: how to confidently lead people who’ve been on the job longer than you’ve been alive. Whether you’re a new manager in your 20s or 30s or stepping into leadership for the first time, this episode offers real-world advice for earning trust, building respect, and leading with authenticity. John shares the biggest mistakes younger leaders make, like trying to prove they know everything, rushing to change things, or ignoring veteran employees’ wisdom, and shows what to do instead. Through humor and practical insight, he breaks down how to balance humility with authority, turn skepticism into support, and turn resistance into engagement. The takeaway? You don’t need gray hair to lead someone with gray hair. You just need consistency, clarity, and humility. Key Takeaways: Don’t fake perfection! Authenticity builds trust faster than authority. Seek wisdom from experienced employees instead of overlooking it. Avoid the “new sheriff in town” mindset; involve others in shaping change. Listen more than you talk. Relationships drive respect. Address generational differences openly and confidently. If you’re a young or new leader navigating seasoned teams, this episode gives you the communication tools and mindset shifts to lead effectively from day one.

In this episode of Champion of the Underdog, leadership expert John Graci tackles one of the toughest moments any leader faces: when a team member flat-out refuses to follow directions. Drawing from his 30 years of experience as a trainer, speaker, and author, John walks leaders through how to handle insubordination calmly, clearly, and effectively.   He explains that insubordination isn’t the root problem; it’s a symptom of deeper issues such as personal stress, feeling undervalued, or believing a task is beneath them. Using his trademark mix of humor and no-nonsense advice, John lays out practical steps leaders can take to address the behavior while maintaining professionalism and respect.   From understanding the difference between “skill” and “will” problems to setting clear expectations and enforcing consequences, this episode gives leaders a blueprint for handling defiance without losing their cool or their credibility.   Key Takeaways: Insubordination is a symptom, not the root problem. Dig deeper to find the cause. Lead with respect: stay calm, clear, and direct, even when emotions run high. Ask questions like “What’s preventing you from doing the task?” and “Is this a skill or will issue?” Never address defiance in front of others. Take it private to remove the audience effect. Leadership isn’t about being liked; it’s about being fair, firm, and followed. If you’ve ever dealt with a defiant team member, this episode gives you the tools to respond with professionalism, empathy, and strength while reinforcing the standards that make your team thrive.   Resources & Links:  Leadership for Team Leads and Fundamentals of Supervision digital courses  John’s Website  Connect with John on LinkedIn   If you’re a leader, HR professional, or manager looking for no-nonsense strategies to keep your team engaged and high-performing, this episode is packed with insights you can use right away. 

In this episode of Champion of the Underdog, leadership expert John Graci unpacks one of the most overlooked challenges in management: balancing compassion with performance. What got you promoted won’t necessarily help you lead, and John explains why the transition from “doing the work” to “leading others” requires an entirely new skill set.   Through real-world insight and humor, John explores the clash between the expectations of your team and upper management, and how those expectations, while similar on paper, can mean completely different things. Employees want trust, recognition, and respect. Management wants proficiency, productivity, and profitability. Effective leaders must learn to deliver both. You’ll discover how to lead with empathy and accountability, avoid being labeled “soft” or “a company person,” and navigate the tension between people and profit. John reminds us that true leadership means mastering both heart and discipline, because statues aren’t built for critics, they’re built for leaders. Key Takeaways: What got you promoted won’t get you results; leadership requires new skills. The expectations of employees and management overlap, but differ in meaning. Balance human compassion with performance and profitability. Avoid leadership “bias” toward either side and find the middle ground. The best leaders understand expectations and lead with both heart and skill. Resources & Links:  Leadership for Team Leads and Fundamentals of Supervision digital courses  John’s Website  Connect with John on LinkedIn   If you’re a leader, HR professional, or manager looking for no-nonsense strategies to keep your team engaged and high-performing, this episode is packed with insights you can use right away. 

In this episode of Champion of the Underdog, leadership expert John Graci breaks down one of the most significant and costly issues in the workplace: miscommunication. With over 30 years of experience as a keynote speaker, trainer, and author, John shares why misunderstandings are rarely the team’s faultand how true leaders take ownership of clarity. You’ll learn why every misunderstanding has one parent (the sender), and how simple communication fixes can prevent frustration, rework, and wasted payroll. John uses humor and relatable stories, from “drive-by assignments” to a hilarious Thanksgiving kitchen mix-up, to show how vague instructions lead to vague results. He also reveals a simple tactic every leader can start using immediately: ask team members to repeat back what they heard. This quick step turns confusion into clarity and transforms communication from reactive to proactive leadership. Key Takeaways: Miscommunication is the sender’s responsibility; clarity starts with you. Don’t blame; prevent. Leadership is about forward-thinking, not finger-pointing. Specifics create accountability. “Who, what, where, when, why, and how” matter. Avoid vague phrases like “ASAP” or “everyone’s responsible.” Crystal-clear communication strengthens trust, performance, and results. If you’re tired of hearing “we must’ve had a miscommunication,” this episode gives you the tools to eliminate it for good.   Resources & Links:  Leadership for Team Leads and Fundamentals of Supervision digital courses  John’s Website  Connect with John on LinkedIn   If you’re a leader, HR professional, or manager looking for no-nonsense strategies to keep your team engaged and high-performing, this episode is packed with insights you can use right away. 

In this episode, John Graci tackles one of the most common leadership challenges: employees who won’t stop complaining.   With over 30 years of experience as a keynote speaker, trainer, and author, John cuts through the fluff to deliver practical, real-world leadership advice. He explains why complaints aren’t always a bad thing; often, they’re a sign that employees still trust you to make a difference. The real danger is when they stop talking altogether.   Using insights from leaders like General Colin Powell and personal stories from seminars and the workplace, John highlights how dismissing or mocking complaints can lead to costly turnover, disengagement, and a toxic culture.   Instead of quick fixes and one-liners, John urges leaders to dig deeper, gather facts, find root causes, and understand the “why” behind employee behavior. He introduces the idea of one-four thinking, showing how jumping too quickly to solutions without investigation is leadership malpractice. By reframing complaints as opportunities to strengthen trust, engagement, and performance, John gives leaders the tools to turn problems into productive outcomes.     Key Takeaways: Complaints = trust. Silence = disengagement. Don’t fix people by mocking them; fix the causes by understanding them. Skipping steps in problem-solving leads to poor leadership decisions. Every resolved complaint strengthens engagement, lowers turnover, and boosts productivity. Great leadership is about slowing down, asking the right questions, and creating a culture where employees want to stay.   Resources & Links:  Leadership for Team Leads and Fundamentals of Supervision digital courses  John’s Website  Connect with John on LinkedIn   If you’re a leader, HR professional, or manager looking for no-nonsense strategies to keep your team engaged and high-performing, this episode is packed with insights you can use right away.