In this episode of Champion of the Underdog, leadership expert John Graci unpacks one of the most overlooked challenges in management: balancing compassion with performance. What got you promoted won’t necessarily help you lead, and John explains why the transition from “doing the work” to “leading others” requires an entirely new skill set.   Through real-world insight and humor, John explores the clash between the expectations of your team and upper management, and how those expectations, while similar on paper, can mean completely different things. Employees want trust, recognition, and respect. Management wants proficiency, productivity, and profitability. Effective leaders must learn to deliver both. You’ll discover how to lead with empathy and accountability, avoid being labeled “soft” or “a company person,” and navigate the tension between people and profit. John reminds us that true leadership means mastering both heart and discipline, because statues aren’t built for critics, they’re built for leaders. Key Takeaways: What got you promoted won’t get you results; leadership requires new skills. The expectations of employees and management overlap, but differ in meaning. Balance human compassion with performance and profitability. Avoid leadership “bias” toward either side and find the middle ground. The best leaders understand expectations and lead with both heart and skill. Resources & Links:  Leadership for Team Leads and Fundamentals of Supervision digital courses  John’s Website  Connect with John on LinkedIn   If you’re a leader, HR professional, or manager looking for no-nonsense strategies to keep your team engaged and high-performing, this episode is packed with insights you can use right away.