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In this episode, Lucas and David are joined by Wayne Marshall, CEO at the Institute for Automotive Business Excellence. Wayne shares his journey from industry vendor and business owner to leading the Institute, emphasizing the importance of succession planning and building a strong foundation for long-term success. The conversation highlights the value of investing in people, fostering industry-wide collaboration, and creating an exceptional customer experience through attention and hospitality.

00:00 Letting Go to Empower Growth

05:51 "Building a Strong Foundation"

14:54 "Embracing Change in Business Ownership"

18:48 "Business Growth and Advice"

24:29 Pitching to Decision-Makers Only

27:43 Switching to a Smaller Bank

36:25 Investing in People for Growth

39:19 "Supporting Growth and Opportunity"

47:11 "Collaboration, Communication, and Growth"

51:27 Sports, Passion, Pressure, and Mistakes

58:38 Stressful Car Troubles

01:00:04 "Turning Issues Into Opportunities"