Summary: - Be a guide for customers, and over time that will increasingly improve LTV - Difference between a community and an audience - How to allow your community members to connect with each other instead of it just being a megaphone from the company - Make community members a core part of your company's journey (ask feedback and get inspired by them!) - Have a goal for your community - How to set up your questions for success by coordinating with your community - Do you have a dedicated...
All content for CLTV University Podcast is the property of Casey Hill and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Summary: - Be a guide for customers, and over time that will increasingly improve LTV - Difference between a community and an audience - How to allow your community members to connect with each other instead of it just being a megaphone from the company - Make community members a core part of your company's journey (ask feedback and get inspired by them!) - Have a goal for your community - How to set up your questions for success by coordinating with your community - Do you have a dedicated...
How to Optimize CLTV through Human Experiences with Foti Panagiotakopoulos
CLTV University Podcast
25 minutes
3 years ago
How to Optimize CLTV through Human Experiences with Foti Panagiotakopoulos
Things you will learn: How to create memorable customer experiences (that refer you business!)Customer Success Approach to CLTV (Human-centric)How to position “extra” benefits/servicesWhat does “Going above and beyond” actually mean and how does it affect CLTVConsultative approach across departmentsCulture and it’s connection to CLTVHow to spot your happy customers so you can leverage customer proofHow good Customer Support impacts CLTVHow first response time can impact CLTVBuilding a slack c...
CLTV University Podcast
Summary: - Be a guide for customers, and over time that will increasingly improve LTV - Difference between a community and an audience - How to allow your community members to connect with each other instead of it just being a megaphone from the company - Make community members a core part of your company's journey (ask feedback and get inspired by them!) - Have a goal for your community - How to set up your questions for success by coordinating with your community - Do you have a dedicated...
