In this episode of CMO Therapy, Lucy is joined by the brilliant Emma Westley to unravel the emotional rollercoaster that is marketing attribution. Yep, we’re talking about the messy middle between marketing activity and actual sales – and why proving ROI isn’t as simple as plugging numbers into a spreadsheet.
From navigating complex customer journeys to the billboard problem (“How do you really know if it worked?”), Emma shares her candid thoughts on what attribution can – and can’t – do. Spoiler alert: “Attribution is never going to be perfect. So stop chasing perfection – chase insight.”
We get into why marketers need to be more confident telling their story to the business, what metrics actually matter and why aligning with sales is the secret sauce. Whether you love data or dread the dashboards, this is the honest chat every marketer needs.Music clip by Filo Starquez, Divergence