Trey and I discuss the most important aspect of your public image. How your customers engage with you via the telephone says how you value their time. If you haven’t updated or even evaluated your call-in experience, we are here to help!

Gone Phishing! This week Trey and I take you through a very common occurrence in email communication. Phishing is the act of an outside person (or persons) impersonating someone you know to gain information from you. These people are very clever in their approach, down to how they look in your inbox. We cover the key points to look for, how to handle a Phishing incident and what you can do to be aware of one when it presents itself. *For Direct Email Security Strategy and Updates, please subscribe to our partner newsletter* 100% NEVER SPAM. Our newsletter is generated by technology professionals here at CodeBlue. Relevant for business managers, IT Pro's and front line security for their organization. https://codebluetechnology.com/subscribe

Trey and I discuss the root benefits (as of 2020) of Firewalls, their new abilities and when it makes sense to evaluate your need for one. Join us on this fast-paced overview!

Michael is joined by CEO Trey Hayden to discuss and explain the history and modern day benefits of Private cloud, how it differs from Public cloud and how CodeBlue can tailor to your business. Watch or listen to the whole episode here or on Instagram TV @codebluetech

Plain and simple. Marketing is one of the core needs of a business. Picking the right “horse” is extremely easy. You can nail it down in the initial meeting. Did they come in the door, as excited or more informed about your specific company as you are? Do they ask you how you want to market? If this is happening, it’s time to run. Your marketing is your brand. Invest in people that don’t just WANT to elevate you, but actively do elevate you. Action trumps intent.

Choosy customers choose CBT!

The state or wireless has changed so much that I wanted to take a walk back through history and then talk about the future.

Forget BitCoin, Blockchain is the greatest byproduct of the digital age.

Modular services are the greatest thing that businesses have ever experienced. Keep the good, shake the bad. When you change services, your processes for setting up your new users should change too.

Have you experienced this feeling? Do you get the sense that you’re paying too much and getting nothing in return? Managed Care is about the data. It’s about what you DO with the data. You’re getting value 24/7 with no interaction but you’re missing the other half if no one is talking to you about it.

Are you speaking to your current customers only? How are you reaching those that don’t know you yet? Are you leveraging technology to make that process easier?

Every owner has had to do it. Your office is no longer big enough for your operation, it's not modern enough for your customers. Something has to change! In order for your business to stay up and running, while growing, you must orchestrate several teams with many moving deadlines. CodeBlue has been Virginia's project management partner of choice since 2003. From planning low-voltage data cabling, to internet migration all the way through the days leading up to you move. CodeBlue is there all along the way to ensure your open-date is met with no loose ends.

There are over 2600 difference VoIP offerings out in the marketplace today. Not since the early 90's has there been such an influx of vendors, manufacturers and service companies crowded to provide a technology. Voice over IP should be treated as data. Protecting that network of traffic is every bit as important. Your IT service integrator should understand routing and firewalling, security and traffic inspection BETTER than they understand Voice. The importance is paramount to your security while making use of one of the 21st centuries greatest inventions.

Find your partner by looking for someone you can trust, and if. It trust start with someone you like. IT changes all of the time, but companies and brands have deep roots that forecast success.

If your business doesn’t make use of email, you’re likely missing the boat. It’s how the majority of businesses interact with not only each other but also to customers. Protecting that communication, preserving that communication and scaling are all possible with great options. CodeBlue provides strategy and execution for taking customers from old email platforms to the robust and resilient cloud platforms of today and even tomorrow.

It’s here. The next 12 months will be very exciting as the land grab for broad terms goes to market. If you missed Google AdWords, keywords before that and generally want to be on top, go now to Alexa Skills. Your tailored experience coordinator. Here more on the podcast!

If your business depends on a single person, you’re at risk. Technology systems should be documented, standardized and they should do so under the manufacture’s best practices. If you suspect your internal team is behind the times, fear not. We can supplement the support. Our staff works extremely well with internal managers and technicians. If a transition is in your future, now is the time to introduce simplicity to that migration. Call CodeBlue today and learn more about our augmented support program.

Are your patches running?

The technology marketplace has gotten so diversified in the last decade. Users have some many choices that contradict each other. Too often, customers make their buying decisions on price versus yield. CodeBlue is here to help guide the discussion by examining the use and presenting options within your budget. Making sure your investment is spread proportional to your desire for longevity.

So many times we encounter opportunity to help folks make the right decision on what to buy, only to be told they found it for less on Amazon, or Staples or wherever wholesalers lurk. It’s a tragic tale we got to hear today, and luckily, we were able to intervene and help.