In this episode of ComplyPlus™ Presents, Dr Richard Dune flips the script and interviews Lewis Normoyle about one of the biggest misconceptions in health and social care: the illusion of plug and play compliance. Lewis unpacks why leaders often expect cheap, instant, all in one systems to “keep CQC happy” and why reality rarely matches the promise. He explores the hidden adoption barriers, the importance of digital literacy and cultural ownership, and what really drives success. Together, they bust common myths, reset expectations, and share a practical 30 day checklist to embed systems effectively, strengthen inspection readiness, and avoid costly mistakes. Whether you are a registered manager, compliance lead, or provider under pressure, this episode shows why systems are only tools and why success depends on leadership, adoption, and culture.