In this episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle tackle one of the most common questions from care providers: “Can we have everything in one system?” From “single source of truth” dreams to multi-tab realities, they unpack why leaders chase all-in-one compliance platforms and why those projects often fail. Together, they explore the All-in-One vs Best-of-Breed debate through the lens of the CQC’s new Single Assessment Framework, DTAC, DSPT, and clinical-safety standards (DCB0129/0160). Lewis shares real-world examples of where all-in-one systems backfired, the hidden costs of shelf-ware and vendor lock-in, and how modular, interoperable tools can actually deliver stronger evidence for inspection. Listeners will learn: Why “simplicity” can become a compliance risk The five failure patterns of all-in-one systems How to design a hybrid digital ecosystem that meets CQC, DTAC, and DSPT requirements A practical roadmap for leaders choosing or rationalising their tech stack Whether you’re a registered manager, digital-transformation lead, or governance director, this episode will help you separate marketing myth from operational reality and build a digital compliance ecosystem that really works.

In this episode of ComplyPlus™ Presents, Dr Richard Dune takes the host seat to interview Lewis Normoyle about one of the most overlooked issues in health and social care - digital literacy. From unused compliance platforms to wasted licences and failed inspections, they uncover how limited digital confidence not technology itself - is often the real barrier to success. They explore what digital literacy truly means, why the social care sector lags behind the NHS, and how employers and employees share responsibility for building digital competence. Richard and Lewis also discuss the practical steps leaders can take to bridge this skills gap, strengthen governance, and ensure technology drives safer, more responsive care. Whether you’re a care manager, compliance lead, or governance professional, this conversation sheds light on why digital literacy is no longer optional. It’s a core part of workforce competence, regulatory compliance, and service excellence.

In this episode of ComplyPlus™ Presents, Dr Richard Dune flips the script and interviews Lewis Normoyle about one of the biggest misconceptions in health and social care: the illusion of plug and play compliance. Lewis unpacks why leaders often expect cheap, instant, all in one systems to “keep CQC happy” and why reality rarely matches the promise. He explores the hidden adoption barriers, the importance of digital literacy and cultural ownership, and what really drives success. Together, they bust common myths, reset expectations, and share a practical 30 day checklist to embed systems effectively, strengthen inspection readiness, and avoid costly mistakes. Whether you are a registered manager, compliance lead, or provider under pressure, this episode shows why systems are only tools and why success depends on leadership, adoption, and culture.

 In this episode of ComplyPlus™ Presents, Lewis Normoyle is joined by Dr Richard Dune to reflect on the HSJ Patient Safety Congress 2025, two packed days of learning, sharing, and debate on the future of patient safety in UK healthcare.Together, they explore: • Why culture and leadership remain the foundations of safety • How workforce wellbeing, fatigue, and psychological safety are inseparable from patient outcomes • The state of PSIRF maturity, governance, and the rising costs of harm • What innovation, AI, and digital tools can and cannot do to support safety • Why the patient voice from Martha’s Law to lived experiences must remain central.Richard also shares reflections from the closing fireside chat with Jeremy Hunt and Shaun Lintern, unpacking lessons on courage, collaboration, and accountability.Whether you are a frontline clinician, board leader, compliance professional, or digital innovator, this episode brings you practical insights and strategic reflections to embed safety as a cultural and operational priority.

In this episode of ComplyPlus™ Presents, Lewis Normoyle is joined by Dr Richard Dune to tackle one of the most critical issues in health and social care: safeguarding adults.From the legal duties in the Care Act 2014 to the safeguarding failures repeatedly flagged by the CQC, they explore why safeguarding is not just about recognising abuse but embedding a culture of vigilance, governance, and accountability.Dr Richard Dune breaks down the six safeguarding principles, the ten categories of abuse, and the workforce responsibilities at Levels 1–3. They highlight systemic failings such as poor training, missed capacity assessments, and collapsed governance, while also spotlighting today’s high-risk areas including self-neglect, domestic abuse, financial exploitation, and modern slavery.

In this episode of ComplyPlus™ Presents, Lewis Normoyle is joined by Dr Richard Dune to unpack the legal, ethical, and practical challenges, highlighting the risks of misinterpretation through real-world cases such as Kathleen Gregory. They discuss CQC findings, governance failures, and why better training and digital systems are essential to safeguard lives. Practical takeaways for providers ensure compliance, clarity, and confidence in emergency decision-making. This episode examines the critical – and often misunderstood – issues around DNACPR (Do Not Attempt Cardiopulmonary Resuscitation) and ReSPECT (Recommended Summary Plan for Emergency Care and Treatment) in UK care settings.

In this episode of ComplyPlus™ Presents, host Lewis Normoyle is joined by Dr Richard Dune to explore the real meaning of Continuing Professional Development (CPD) in health and social care. Far beyond ticking boxes, CPD is about staying competent, confident, and safe in an ever-changing sector.They discuss regulatory requirements from the NMC, HCPC, GMC, and GDC, what activities genuinely count as CPD, and the common pitfalls that leave professionals scrambling at the last minute. Richard shares practical strategies on how to track, evidence, and reflect on learning so it supports both compliance and career growth.The episode also introduces the ComplyPlus™ CPD Tracker - a simple new tool designed to log hours automatically, store certificates, and make revalidation stress-free. Whether you’re a nurse, doctor, care worker, or manager, this conversation offers insights to make CPD purposeful and impactful.

In this episode of ComplyPlus™ Presents, Lewis Normoyle and Dr Richard Dune sit down with Andrew Nyamayaro – Director and Principal Solicitor at Tann Law Solicitors and the delivery partner for ComplyPlus™ Legal – to explore his journey from Zimbabwe to leading an award-winning UK law firm and supporting the health and social care sector.Together, they introduce ComplyPlus™ Legal – a collaboration that brings legal expertise, compliance training, and sector-specific resources in a single, streamlined service. From sponsor licences to CQC readiness, discover how it equips care providers to stay ahead of risks and strengthen governance where it matters most.Whether you’re starting out or scaling up, this conversation delivers hard-earned lessons, practical strategies, and industry insight – including Andrew’s reminder: “Buy an umbrella before it starts raining.”

In this episode of ComplyPlus™ Presents, Lewis Normoyle and Dr Richard Dune take a deep dive into mandatory and statutory training for adult social care providers. Building on their previous discussion around healthcare, they explore the difference between statutory and mandatory training, unpack how these requirements align with CQC regulations and the new Single Assessment Framework, and share practical strategies for evidencing compliance in a sector moving towards smart regulation. From creating an effective training needs analysis to ensuring competency beyond certificates, the conversation explores how training directly links to outcomes, safety, and quality ratings, and why tick-box compliance is no longer enough. They also discuss role-specific training, induction, refresher requirements, and the importance of embedding learning into appraisals and supervision. This episode provides practical guidance for managers, business owners, and care leaders who aim to transform training into a tool for continuous improvement and enhanced standards of care.

In this episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle sit down with George F. Chawawa, a leading expert in UK GDPR compliance, data protection law and information governance, to explore one of the most overlooked areas in health and social care: data protection and UK GDPR. They discuss what organisations often get wrong, from vague governance structures to unclear roles, and explain why getting it right is about more than policies and paperwork. With clear examples and practical insights, they cover DPOs, Caldicott principles, risk assessments and the real consequences of noncompliance. A focused conversation for leaders, managers and providers ready to take data responsibilities seriously before the ICO steps in.

In this episode of ComplyPlus™ Presents, Lewis Normoyle sits down with Dr Richard Dune to unpack the confusion around CSTF statutory and mandatory training in health and social care. Together, they explore the Core Skills Training Framework (CSTF), its origins, who it applies to, and why it's become a gold standard across the sector. From legal foundations and CQC alignment to delivery methods and refresher intervals, Dr Richard Dune shares practical advice on moving beyond tick-box compliance and embedding training that actually improves care. They also tackle common myths, including whether eLearning alone is enough and how often training really needs to be refreshed. An insightful conversation for anyone responsible for workforce development, compliance, or service quality in health and social care settings.

In this episode of ComplyPlus™ Presents, Lewis Normoyle sits down with Dr Richard Dune to explore why detailed policies often fail to improve everyday care. They discuss how policies can look impressive on paper but still leave services exposed during CQC inspections because they are outdated, generic, or simply not used. Together, they explain what makes a policy useful, usable, and used and why clarity, accessibility, and regular reinforcement are essential for success. The discussion shares real examples of common pitfalls, from tick-box exercises to missing training links, and offers practical strategies to embed policies into induction, supervision, and daily routines. This conversation provides clear, actionable insights to help any health and social care provider turn policies into living tools that drive safe, consistent, and high-quality care

In this episode of ComplyPlus™ Presents, Lewis Normoyle sits down with Dr Richard Dune to unpack why so many domiciliary care providers are failing CQC inspections and what it really takes to turn things around. From rushed visits and medication errors to poor governance and passive use of technology, the conversation explores the most common pitfalls putting services and service users at risk. Drawing on real examples and years of frontline experience, they share practical strategies for strengthening leadership, embedding effective audits, and building a culture where safe, high-quality care is the norm. A frank and solutions-focused conversation for anyone committed to raising standards in health and social care.

In this episode of ComplyPlus Presents, Lewis sits down with Lily Samuels; registered nutritionist, menopause specialist, and founder of Lily Samuels Nutrition; to explore how science, culture, and lived experience shape support for women’s health. From her nursing career in South Africa to leading menopause education in the UK, Lily shares insights on breaking the stigma, building supportive workplaces, and prioritising women’s wellbeing through nutrition and awareness.A powerful conversation on empathy, action, and reshaping the future of workplace health.

In this episode of ComplyPlus™ Presents, Lewis sits down with Abby Mango, a fertility nurse specialist and certified John Maxwell coach, to explore culture, representation, and values-led leadership in fertility care. From her journey from Zimbabwe to the NHS, Abby shares insights into breaking myths, improving access, and empowering both patients and professionals through coaching. A powerful conversation on reshaping fertility services with empathy and equity at the core.

In this episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle unpack the challenges of technology adoption in regulated services. They explore why many providers struggle with outdated systems, poor procurement decisions, and long contracts that limit flexibility. From pandemic-driven change to the risks of groupthink and underused tools, this conversation offers practical insights for decision-makers looking to invest in the right tech. Tune in for a timely discussion on how to make smarter choices and build sustainable digital systems in health, social care, and education.

In this episode of ComplyPlus™ Presents, Lewis Normoyle sits with Elsie Rodas about her remarkable journey from aspiring lawyer in the Philippines to frontline nurse, and now Chief Commercial Officer of LearnPac Systems UK Ltd. Elsie opens up about growing up in a small town, adjusting to life in the UK as a nurse, and the cultural and professional shifts she experienced along the way. After years working across wards, theatres, and community care, she began to notice a deeper issue, gaps in how care and training were delivered. This realisation sparked her transition into compliance-focused training and the co-founding of LearnPac. Together, they explore the impact of lived experience on leadership, the realities of building something from the ground up, and why compassionate, competent training is critical for the future of care. Tune in to hear how purpose, resilience, and frontline experience can shape impactful change in regulated services.

In this episode of ComplyPlus™ Presents, Dr Richard Dune is joined by Raymond Ruzvidzo to explore a remarkable journey through the health and social care sector, from frontline caregiving in the UK to professional training leadership in Canada. Together, they reflect on the personal experiences that sparked Raymond’s career and the lessons he learned while navigating regulation, workforce development, and cultural change. With insights shaped by lived experience and cross-continental leadership, they discuss how values-driven care, compliance systems, and effective training can transform outcomes. Tune in to hear how purpose, resilience, and proactive learning can shape a lifelong impact in regulated care. #HealthAndSocialCare #WorkforceDevelopment #TrainingLeadership #RegulatedServices #ComplyPlus #CareSectorInnovation #LeadershipJourney #ComplianceMatters

In this episode of ComplyPlus™ Presents, Dr Richard Dune joins Lewis Normoyle to explore what effective training actually means in today’s health and social care sector. Moving beyond box-ticking exercises, they delve into the legal foundations of training, the real difference between statutory, mandatory, and CPD, and how to design and deliver impactful programmes that align with both regulation and frontline realities. They also examine common pitfalls—from one-size-fits-all approaches to outdated guidance—and offer practical strategies for auditing effectiveness and building training around competency, safety, and person-centred care. Whether you're a provider, commissioner, or educator, this episode is a must-listen for anyone serious about getting training right.

In this episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle unpack the evolution of e-learning in health and social care, from early resistance to widespread adoption across the sector. They examine the challenges of digital transformation, changing attitudes toward compliance training, and the shift to blended learning models. With insights shaped by the COVID-19 era and shifting workforce priorities, they discuss how instructional design, accessibility, and personalisation are redefining training. Tune in to learn how e-learning is reshaping the landscape of professional development and regulatory compliance.