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Connections with BCD Travel

BCD Travel

61 episodes

6 days ago

Send us a text message! Virtual payments aren’t just a finance tool anymore - they’re redefining how we manage business travel. On this episode, Chad and Miriam sit down with BCD’s VP of Payment, Neil Fyfe, and Conferma’s Chief Product Officer, Stuart Davenport, to unpack why virtual payment is becoming one of the most important innovations in travel today. From enhanced security and spend transparency to attracting top talent and giving employees a seamless, modern payment experience, the di...

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Send us a text message! Virtual payments aren’t just a finance tool anymore - they’re redefining how we manage business travel. On this episode, Chad and Miriam sit down with BCD’s VP of Payment, Neil Fyfe, and Conferma’s Chief Product Officer, Stuart Davenport, to unpack why virtual payment is becoming one of the most important innovations in travel today. From enhanced security and spend transparency to attracting top talent and giving employees a seamless, modern payment experience, the di...

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Episodes (20/61)

Connections with BCD Travel

The Virtual Payment Revolution

Send us a text message! Virtual payments aren’t just a finance tool anymore - they’re redefining how we manage business travel. On this episode, Chad and Miriam sit down with BCD’s VP of Payment, Neil Fyfe, and Conferma’s Chief Product Officer, Stuart Davenport, to unpack why virtual payment is becoming one of the most important innovations in travel today. From enhanced security and spend transparency to attracting top talent and giving employees a seamless, modern payment experience, the di...

6 days ago

22 minutes

Connections with BCD Travel

Operational Innovation: Empowering people, enhancing journeys

Send us a text message! Technology alone doesn’t define great service — people do. But when innovation meets expertise, that’s when real transformation (and a little bit of magic) happens. On this episode of Connections with BCD Travel, hosts Chad Lemon and Miriam Moscovici sit down with Tanya Green, SVP, Operations, and Rodney Plattner, VP, Operations, to explore how advancements in operational technologies are shaping the service we provide. They unpack how tools like AI, automation, ...

1 week ago

22 minutes

Connections with BCD Travel

Redefining the hotel experience: How IHG is evolving where we stay

Send us a text message! Hotels aren’t just places to sleep anymore - they’re becoming ecosystems designed to support how we work, connect, and travel. On this episode, Chad and Miriam connect with IHG's Mel Bell to explore how the hotel landscape is evolving for business traveler today. From the role of technology and AI to the growing influence of younger travelers on amenities like communal workspaces, Mel shares how hotel brands are adapting to meet shifting expectations. She also offers p...

1 month ago

17 minutes

Connections with BCD Travel

It's hotel sourcing season!

Send us a text message! Ever wonder why your hotel program just isn’t working for you or your travelers? You spend time and money every year souring your program, so you should be seeing returns, right? Not so fast. Before heading in your annual hotel sourcing this year, take a step back and assess if you’re truly set up for success. On this episode, Chad and Miriam are joined Advito’s Global Hotel Practice Lead, Jennifer Nicholas, to discuss what you need to do before you start s...

3 months ago

19 minutes

Connections with BCD Travel

Data and AI: Go from zero to hero

Send us a text message! We’re surrounded by more data than ever, but how do we turn mountains of data into manageable insights? In this episode, Chad and Miriam talk with April Bridgeman, Managing Director of BCD’s consulting arm, Advito, to explore how AI is changing the data game for travel managers. April shares the latest trends her team is seeing, plus practical ways AI can uncover fresh, actionable insights from the data most travel programs already have. From overcoming policy hurdles ...

3 months ago

23 minutes

Connections with BCD Travel

The State of the Industry with Rossana Martin

Send us a text message! We’re at the halfway point of 2025. And on this podcast that can only mean one thing: Rossana Martin is back to connect with Chad and Miriam about the state of our industry! As usual, Rossana takes us "around the world" to discuss industry insights, giving special attention to air and hotel rates in each global region and how rates might change throughout the rest of 2025. Rossana all gives tips on what questions travel managers should be asking about AI an...

5 months ago

23 minutes

Connections with BCD Travel

Connecting with Delta Air Lines

Send us a text message! On this episode, Chad and Miriam connect with Delta Air Lines' Christopher Crowder-Bromley, General Manager, B2B Marketing. While Delta is celebrating their 100th anniversary, they're also doubling down on their investment into business travel programs. Christopher details three major solutions specifically built for business travel, shares Delta's 'why' when it comes to business travel, and is challenged to list all the exciting enhancements that are setting Delta apa...

5 months ago

18 minutes

Connections with BCD Travel

ROI: What does it really mean for your travel program?

Send us a text message! It seems as though every year there are some new buzz words in the world of business travel. On this episode, Chad and Miriam explore one of 2025’s buzz words: ROI, or return on investment. The duo is joined by Matt Patterson, Senior Director with BCD’s consulting arm Advito, and Matt highlights that ROI is more than just obvious savings. For example, investing in a comprehensive travel risk management program might lead to favorable insurance premiums. Tune in and lea...

6 months ago

11 minutes

Connections with BCD Travel

Increasing traveler engagement through messaging

Send us a text message! Want to boost traveler engagement while driving program adoption? You’re not alone! On this episode, Chad and Miriam are joined by Hannah Kahn and Melia McFarland from BCD's travel commerce product team to talk all things messaging. It’s no surprise that travel managers everywhere are looking for tools that improve the traveler experience, boost compliance, and keep their employees connected. Hannah and Melia give expert insight into why delivering the right message, a...

7 months ago

20 minutes

Connections with BCD Travel

Celebrating women in business travel

Send us a text message! While International Women's Day might have been March 8 this year, it's always the right time to celebrate women. On this episode, host Miriam Moscovici is joined by guest host Sydney Kessler, and the pair connect with three of BCD's leaders who have all taken different paths to success. Leslie West, global SVP, Shelley Fletcher-Bryant, VP with BCD's consulting arm Advito, and Silvia Negri, Sr. Director with BCD's Latin American program management team, all share their...

8 months ago

23 minutes

Connections with BCD Travel

Traveler security: Assess your program

Send us a text message! Disaster can strike anywhere, at any time, and to anyone—so is your travel program prepared? Are your travelers informed of their options if disaster ever affects them? In this episode, Chad and Miriam connect with three leaders from BCD’s Global Crisis Management team to discuss this crucial topic. Jorge Mesa, Sr. Director, Christine Connolly, Sr. Program Manager, and Lise Levesque, Sr. Program Manager, all share their insights and suggestions on how to build the best...

8 months ago

23 minutes

Connections with BCD Travel

Changing entry requirements: What travel managers need to know

Send us a text message! Did you know that there are over 35,000 different visa and entry requirement configurations across the world? And those requirements change all the time! How can travel programs, travel managers, and travelers themselves keep up to date for seamless entry? Well, that's what Chad and Miriam discuss on this episode of Connections with G3 Global Services COO, Charlie Cobb. G3 has spent decades navigating the complexities of entry requirements and developing deep relations...

8 months ago

15 minutes

Connections with BCD Travel

Take your technology temperature check

Send us a text message! On this episode, Chad and Miriam are once again joined by Alissa Merlino, Sr. Director, Global Solutions Engineering. Alissa covers the how and why behind taking your technology temperature check. She offers practical advice on how to truly know what's important to your travelers, your travel program, and your C-suite. Alissa also digs into weighing the importance of what's new and exciting versus what's trusted and true. This is a can't miss episode before we dive int...

9 months ago

22 minutes

Connections with BCD Travel

Season 3 kick off

Send us a text message! Chad and Miriam are back for season 3 of the Connections podcast. On this episode, the duo discuss the upcoming season and what travel managers can expect to hear after subscribing. They’re also joined by Kjarsten Philipsen, SVP, Program Management, Jorge Cruz, EVP, Global Sales and Marketing, April Bridgeman, SVP, Advito, and Thad Slaton, SVP, Global Marketing. This quick episode is coupled with our first topic of the season, already published and ready for listening!...

9 months ago

18 minutes

Connections with BCD Travel

Stephan & Mike: Connecting with BCD's leaders

Send us a text message!As we close out 2024, our final season 2 episode connects Chad and Miriam with BCD's CEO, Stephan Baars, and CCO, Mike Janssen. Through the many laughs and fun stories on this episode, Stephan and Mike talk about the business travel industry as a whole, where BCD will be making investments, and what to expect from in 2025. This episode also includes personal messages to BCD colleagues, partners, customers and more from both Stephan and Mike ... as well as an update on M...

11 months ago

32 minutes

Connections with BCD Travel

The 2024 State of the Industry with Rossana Martin

Send us a text message!Rossana Martin is back to connect with Chad and Miriam about the state of our industry and this is one episode you don't want to miss! As usual, Rossana takes us "around the world" to discuss industry insights, giving special attention to air and hotel rates in each global region and how rates might change in 2025.If you have a global travel program, or simply want to know what's going on in the world of business travel, this episode is a must listen! Learn mo...

11 months ago

22 minutes

Connections with BCD Travel

Traveler wellness: Can it really be achieved?

Send us a text message!Self-care isn’t always easy. Especially when your travel program doesn’t prioritize traveler wellbeing. On this episode, Chad and Miriam connect with Amélie Losanes, one of Advito’s expert managing consultants, about the importance of traveler wellness and the steps companies can take to push wellness forward. Plus, she shares some top tips on how travelers can take control of their own wellness when on the road.Learn more by visiting https://www.bcdtravel.com or https:...

1 year ago

21 minutes

Connections with BCD Travel

Success story: Saving money with data-driven insights

Send us a text message!Connections Success Stories showcase how our clients use BCD technology to optimize their travel programs. These quick stories highlight what BCD has done for clients, and what we could potentially do for yours. On this episode, Chad connects with Gabby Davis, multi-national program manager, and the pair discuss how a global company faced issues with budget-busting air bookings and how BCD's team of experts were able to use our data and analytics solution to make ...

1 year ago

5 minutes

Connections with BCD Travel

The lies we believe in spend management

Send us a text message!Alissa Merlino, Sr. Director, Global Solutions Engineering, joins Miriam and Chad on this episode for a conversation around spend management - from a slightly different angle. Alissa constantly has conversations with travel managers, travel buyers, and spend management vendors and sometimes those conversations lead to debunking misconceptions. On this episode, Alissa shares some of the more popular misconceptions around T&E spend management and what her take is on t...

1 year ago

21 minutes

Connections with BCD Travel

Success story: Optimization equals savings

Send us a text message!Connections Success Stories showcase how our clients use BCD technology to optimize their travel programs. These quick stories highlight what BCD has done for clients, and what we could potentially do for yours. On this episode, Chad connects with Tara Volpintesta, global program manager who works closely with this success story’s account. Tara shares how fully engaging every part of BCD's network enabled this company to save nearly $4 million dollars U.S. w...

1 year ago

4 minutes