Customer Experience 101 - A Beginner’s Guide to Delight Your Customers

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Customer Care Channel

Lisa Baker

38 episodes

1 day ago

Welcome to the Customer Care Channel, your go-to podcast for creating amazing customer experiences and honing your customer service skills.

Hosted by Lisa Baker, this podcast is designed especially for business owners who are passionate about elevating their customer service to the next level.

Join us as we explore actionable tips, inspiring stories, and expert insights to help you build a loyal customer base and thrive in the competitive business landscape.

Episodes are currently uploaded as and when I can around looking after my 18 month old and 3 year old!

**Connect with Us:**

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

**Subscribe & Review:**

If you enjoyed the show, please subscribe and leave us a review on Apple Podcasts, Spotify, or wherever you listen. Your support helps us grow and reach more female entrepreneurs like you!

Thank you for tuning in to the Customer Care Channel. Join us next week as we continue to explore the art of exceptional customer service. Remember, happy customers are the heart of a successful business!

*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

All content for Customer Care Channel is the property of Lisa Baker and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Welcome to the Customer Care Channel, your go-to podcast for creating amazing customer experiences and honing your customer service skills.

Hosted by Lisa Baker, this podcast is designed especially for business owners who are passionate about elevating their customer service to the next level.

Join us as we explore actionable tips, inspiring stories, and expert insights to help you build a loyal customer base and thrive in the competitive business landscape.

Episodes are currently uploaded as and when I can around looking after my 18 month old and 3 year old!

**Connect with Us:**

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee

**Subscribe & Review:**

If you enjoyed the show, please subscribe and leave us a review on Apple Podcasts, Spotify, or wherever you listen. Your support helps us grow and reach more female entrepreneurs like you!

*Affiliate Disclaimer:

Hosted on Acast. See acast.com/privacy for more information.

Customer Experience 101 - A Beginner’s Guide to Delight Your Customers

Customer Care Channel

7 minutes 25 seconds

12 months ago

Customer Experience 101 - A Beginner’s Guide to Delight Your Customers

In today’s episode, Lisa dives into the essentials of Customer Experience 101 for beginner entrepreneurs. You’ll learn what customer experience (CX) really means, why it’s so important for your business, and practical steps you can take to start creating a positive experience that keeps customers coming back fr more! If you’re just starting out, this episode will help you put your customers at the centre of everything you do.

Key Topics Covered:

1. What is Customer Experience?

2. Why Customer Experience is Crucial for Business Success

3. Key Elements of a Positive Customer Experience

4. How to Get Started with Customer Experience Management

Actionable Takeaways:

Understand Your Customer: Create a detailed customer avatar to know exactly who you’re serving. Don’t forget to grab my free customer avatar template to help you get started!
Keep It Simple: Make every step of the customer journey easy and enjoyable.
Communicate Well: Let your customers know they’re always heard—respond to their inquiries, and show appreciation for their business.
Get Personal: Use names, send thank-you notes, and add personal touches to every interaction.
Ask for Feedback: Regularly ask customers how you’re doing and use their feedback to improve.

Free Resource:

Want to understand your customer better? Subscribe to download Customer Avatar template here.! This template will help you visualize your ideal customer, so you can serve them better & build loyalty from the start. SUBSCRIBE

Course Mentioned:

Ready to take your customer experience to the next level? Enroll in Lisa’s Customer Experience Management Course today! Learn step-by-step how to create experiences that delight your customers and keep them coming back for more. LINK TO COURSE

Stay Connected:

- Subscribe to The Customer Care Channel for more insights on building customer-focused businesses.

- Follow us on social media for updates, tips, and behind-the-scenes content! - @customercarechannel

Please Rate & Review: ⭐️⭐️⭐️⭐️⭐️

If you enjoyed this episode, we’d love it if you could leave a rating and review—it helps other new entrepreneurs find the show and grow their businesses, too!

Thank You for Listening!

Remember, a delighted customer is a loyal customer. Start building positive experiences today, and watch your business grow!

Hosted on Acast. See acast.com/privacy for more information.