Welcome to the Customer Care Channel, your go-to podcast for creating amazing customer experiences and honing your customer service skills.
Hosted by Lisa Baker, this podcast is designed especially for business owners who are passionate about elevating their customer service to the next level.
Join us as we explore actionable tips, inspiring stories, and expert insights to help you build a loyal customer base and thrive in the competitive business landscape.
Episodes are currently uploaded as and when I can around looking after my 18 month old and 3 year old!
**Connect with Us:**
Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/
Enrol onto Customer Experience Course here
Follow us on Instagram and Tiktok for daily tips and inspiration
Printable Downloads: Get Organised
Support the pod and Buy a Coffee: Buy me a Coffee
**Subscribe & Review:**
If you enjoyed the show, please subscribe and leave us a review on Apple Podcasts, Spotify, or wherever you listen. Your support helps us grow and reach more female entrepreneurs like you!
Thank you for tuning in to the Customer Care Channel. Join us next week as we continue to explore the art of exceptional customer service. Remember, happy customers are the heart of a successful business!
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.
Welcome to the Customer Care Channel, your go-to podcast for creating amazing customer experiences and honing your customer service skills.
Hosted by Lisa Baker, this podcast is designed especially for business owners who are passionate about elevating their customer service to the next level.
Join us as we explore actionable tips, inspiring stories, and expert insights to help you build a loyal customer base and thrive in the competitive business landscape.
Episodes are currently uploaded as and when I can around looking after my 18 month old and 3 year old!
**Connect with Us:**
Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/
Enrol onto Customer Experience Course here
Follow us on Instagram and Tiktok for daily tips and inspiration
Printable Downloads: Get Organised
Support the pod and Buy a Coffee: Buy me a Coffee
**Subscribe & Review:**
If you enjoyed the show, please subscribe and leave us a review on Apple Podcasts, Spotify, or wherever you listen. Your support helps us grow and reach more female entrepreneurs like you!
Thank you for tuning in to the Customer Care Channel. Join us next week as we continue to explore the art of exceptional customer service. Remember, happy customers are the heart of a successful business!
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.
Feeling overwhelmed by customer care? In this episode, I break down why customer experience feels heavy—and how to make it simple, sustainable, and actually energising again. Learn how to set boundaries, choose your priority customer journey, use automation wisely and protect your time without losing your human touch.
Perfect for business owners who feel like they’re constantly firefighting:
Hosted on Acast. See acast.com/privacy for more information.
In this episode, I’m breaking down the simple 5-step method that turns unhappy customers into loyal fans. You’ll learn how to respond with confidence, reduce defensiveness, spot complaint patterns, and fix issues before they become bigger problems.
Plus — real examples, practical scripts, and the mindset shift every business owner needs.
🎧 Listen to learn:
Download your free Customer Success Kit here.
Enrol onto my Customer Experience Course here.
Hosted on Acast. See acast.com/privacy for more information.
Customer care isn’t just a department — it’s your business’s secret superpower. In this episode, customer experience strategist Lisa Baker shares how to turn everyday customer interactions into your greatest advantage.
✨ FREE Resource: Download the Customer Success Kit (3 free downloads)
✨ Access Template Library
✨ Enrol on to Customer Experience Course
✨ FREE Customer Service & CX videos
Read this episode here.
Customer care isn’t a box to tick — it’s the bridge between your marketing and your delivery. Lead with empathy, and you’ll create a brand people trust and talk about.
🔔 Next Episode:
Turning Complaints into Opportunities — how to transform tough feedback into growth.
Follow The Customer Care Channel and start building a business your customers rave about.
Hosted on Acast. See acast.com/privacy for more information.
What service desk management is, why it matters and what value it can bring to your business.
👉 Watch the full YouTube episode here: https://youtu.be/TblIZk8xWqo
To Do:
Customer Profiling Template: Download
Enroll onto Customer Experience Course: Enroll Here
Contact:
Follow and send messages on IG: Customer Care Channelor @customercarechannel
So, get listening!
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.
Want to build a business customers love? It starts with culture. In this episode, we’ll uncover how to create a customer-centric culture that drives loyalty, improves satisfaction, and fuels business growth. You’ll learn what customer centricity looks like in practice, the steps to embed it across your organization, and why it gives you an unbeatable competitive edge.
👉 Watch the full YouTube episode here: https://youtu.be/TblIZk8xWqo
To Do:
Customer Profiling Template: Download
Enroll onto Customer Experience Course: Enroll Here
Contact:
Follow and send messages on IG: Customer Care Channelor @customercarechannel
So, get listening!
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.
Customers don’t leave because of price—they leave because of poor service. In this episode, we’ll break down the most common customer service mistakes that damage trust, hurt loyalty, and cost you repeat sales. You’ll learn what NOT to do and, more importantly, how to turn service slip-ups into opportunities to impress your customers.
👉 Subscribe for more strategies on customer retention and growth.
#CustomerService #ComplaintHandling #BusinessGrowth
To Do:
Customer Profiling Template: Download
Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)
Enroll onto Customer Experience Course: Enroll Here
Support the pod and Buy a Coffee: Buy a Coffee
Contact:
Follow and send messages on IG: Customer Care Channelor @customercarechannel
So, get listening!
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.
Are customer complaints overwhelming your business? In this video, we break down the essential tools for effective complaint analysis that every small to medium business needs. Learn how to turn negative feedback into actionable insights, improve customer satisfaction, and protect your reputation.
Stop struggling with ad hoc solutions—discover proven strategies and complaint-handling tools that actually work.
💡 If you’re ready to transform complaints into opportunities for growth, this is where you start.
#CustomerService #ComplaintHandling #BusinessGrowth
To Do:
Customer Profiling Template: Download
Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)
Enroll onto Customer Experience Course: Enroll Here
Support the pod and Buy a Coffee: Buy a Coffee
Contact:
Follow and send messages on IG: Customer Care Channelor @customercarechannel
So, get listening!
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.
Unlock the secrets to creating customer experiences that truly matter! In this video, Lisa Baker from the Customer Care Channel walks you through the fundamentals of building powerful customer relationships, improving satisfaction, and designing strategies that keep people coming back.
Whether you’re a business owner, marketer, or customer service professional, these practical tips will help you create memorable interactions and a customer-first culture.
💡 If you’re ready to elevate your customer strategy and grow your business through better customer care, start here!
#CustomerExperience #CustomerService #BusinessGrowth
To Do:
Customer Profiling Template: Download
Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)
Enroll onto Customer Experience Course: Enroll Here
Support the pod and Buy a Coffee: Buy a Coffee
Contact:
Follow and send messages on IG: Customer Care Channelor @customercarechannel
So, get listening!
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.
In this episode, Lisa Baker returns to the mic after a short break to share five major mistakes businesses make when handling customer complaints—and how those mistakes could be costing you real sales. Lisa breaks down each error, from ignoring feedback to lacking a clear complaints process, and offers practical tips to help you turn negative feedback into golden opportunities for growth.
Whether you’re a small business owner, team leader, or customer care rep, this episode will give you actionable steps to review your current approach, improve customer relationships, and boost retention through better service recovery.
💬 What You’ll Learn:
📌 Mentioned in This Episode:
📚 Coming Soon:
Lisa is working on a book that teaches a step-by-step method for reviewing and improving customer experience—designed especially for small business owners. Stay tuned for preorder info!
💡 Call to Action:
👉 Follow the podcast so you never miss an episode
👉 Share this episode with a friend who needs to hear it
👉 Take 5 minutes today to audit your complaints process!
To Do:
Customer Profiling Template: Download
Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)
Enroll onto Customer Experience Course: Enroll Here
Support the pod and Buy a Coffee: Buy a Coffee
Contact:
Follow and send messages on IG: Customer Care Channelor @customercarechannel
So, get listening!
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.
In this episode I discuss 5 Proven Tips to Reduce Customer Complaints and Boost Satisfaction.
To Do:
Customer Profiling Template: Download
Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)
Enroll onto Customer Experience Course: Enroll Here
Support the pod and Buy a Coffee: Buy a Coffee
Contact:
Follow and send messages on IG: Customer Care Channelor @customercarechannel
So, get listening!
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.
In this episode Lisa discusses the Top 49 Customer Complaints Businesses Receive and How to Address Them.
As promised:
To Do:
Customer Profiling Template: Download
Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)
Enroll onto Customer Experience Course: Enroll Here
Support the pod and Buy a Coffee: Buy a Coffee
Contact:
Follow and send messages on IG: Customer Care Channelor @customercarechannel
So, get listening!
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.
In this episode I discuss the 10 Proven Customer Service Strategies Every Beginner Entrepreneur Must Master!
As promised:
To Do:
Customer Profiling Template: Download
Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)
Enroll onto Customer Experience Course: Enroll Here
Support the pod and Buy a Coffee: Buy a Coffee
Contact:
Follow and send messages on IG: Customer Care Channelor @customercarechannel
So, get listening!
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.
In this episode I discuss the apps I use to keep on top of everything! This episode is about time management hacks for entrepreneurs - crush your 2025 goals!
As promised:
To Do:
Customer Profiling Template: Download
Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)
Enroll onto Customer Experience Course: Enroll Here
Support the pod and Buy a Coffee: Buy a Coffee
Contact:
Follow and send messages on IG: Customer Care Channelor @customercarechannel
So, get listening!
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.
Welcome to 2025 entrepreneurs! This episode is all about 2025 Business Trends, here find Top Strategies Entrepreneurs Need to Know for the up coming year!
To Do:
Customer Profiling Template: Download
Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)
Enroll onto Customer Experience Course: Enroll Here
Support the pod and Buy a Coffee: Buy a Coffee
Contact:
Follow and send messages on IG: Customer Care Channelor @customercarechannel
So, get listening!
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.
Welcome to 2025 entrepreneurs! This episode is all about How to Build a Powerful Personal Brand in 2025. Tune in to find out what you need to do in order to be ahead of your competitors in 2025 and win over those customers.
To Do:
Customer Profiling Template: Download
Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)
Enroll onto Customer Experience Course: Enroll Here
Support the pod and Buy a Coffee: Buy a Coffee
Contact:
Follow and send messages on IG: Customer Care Channelor @customercarechannel
So, get listening!
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.
Episode 24 is all about Transforming Retail. Giving you tips and tricks into How to Create Outstanding Customer Experiences and Reduce Complaints for your business no matter who you are.
//Resources mentioned//
Episode 4 - Understanding the Customers Experience - Listen here
Episode 12 - What is Customer Journey Mapping - Listen Here
Enroll onto Customer Experience Course: Enroll Here
Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more!
My name is Lisa and I am the Host of this pod, I'm a horse rider and also a mum of 2 under 2, I will be bringing you unfiltered customer advice to help you build happier, healthier relationships with your customers.
I've worked with customers in retail, hospitality and the corporate world.
I teach aspiring entrepreneurs and corporate career individuals how to build customer relationships, create a customer experience and provide the best customer service possible.
I will be sharing what I have learned about customers, supporting your customers and business so that YOU can learn how to manage your business and customers successfully to build happier and healthier business connections in order to make more sales.
Now if you would like to work together to build better customer experiences, DM me on instagram @customercarechannel
Now let's jump into the episode...
To Do:
Customer Profiling Template: Download
Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)
Enroll onto Customer Experience Course: Enroll Here
Support the pod and Buy a Coffee: Buy a Coffee
Contact:
Follow and send messages on IG: Customer Care Channelor @customercarechannel
So, get listening!
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.
Episode 23 is about buildinga customer-centric business giving 4 steps to follow to get you started!
***********************
Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more!
My name is Lisa and I am the Host of this pod, I'm a horse rider and also a mum of 2 under 2, I will be bringing you unfiltered customer advice to help you build happier, healthier relationships with your customers.
I've worked with customers in retail, hospitality and the corporate world.
I teach aspiring entrepreneurs and corporate career individuals how to build customer relationships, create a customer experience and provide the best customer service possible.
I will be sharing what I have learned about customers, supporting your customers and business so that YOU can learn how to manage your business and customers successfully to build happier and healthier business connections in order to make more sales.
Now if you would like to work together to build better customer experiences, DM me on instagram @customercarechannel
Now let's jump into the episode...
To Do:
Customer Profiling Template: Download
Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)
Enroll onto Customer Experience Course: Enroll Here
Support the pod and Buy a Coffee: Buy a Coffee
Contact:
Follow and send messages on IG: Customer Care Channelor @customercarechannel
So, get listening!
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.
In today’s episode, I talk about how to build a solid foundation to provide exceptional customer service.
Free Resource:
Want to understand your customer better? Subscribe to download Customer Avatar template here.! This template will help you visualize your ideal customer, so you can serve them better & build loyalty from the start. SUBSCRIBE
Course Mentioned:
Ready to take your customer experience to the next level? Enroll in Lisa’s Customer Experience Management Course today! Learn step-by-step how to create experiences that delight your customers and keep them coming back for more. LINK TO COURSE
Stay Connected:
- Subscribe to The Customer Care Channel for more insights on building customer-focused businesses.
- Follow us on social media for updates, tips, and behind-the-scenes content! - @customercarechannel
Please Rate & Review: ⭐️⭐️⭐️⭐️⭐️
If you enjoyed this episode, we’d love it if you could leave a rating and review—it helps other new entrepreneurs find the show and grow their businesses, too!
Thank You for Listening!
Remember, a delighted customer is a loyal customer. Start building positive experiences today, and watch your business grow!
Hosted on Acast. See acast.com/privacy for more information.
In today’s episode, Lisa dives into the essentials of Customer Experience 101 for beginner entrepreneurs. You’ll learn what customer experience (CX) really means, why it’s so important for your business, and practical steps you can take to start creating a positive experience that keeps customers coming back fr more! If you’re just starting out, this episode will help you put your customers at the centre of everything you do.
Key Topics Covered:
1. What is Customer Experience?
2. Why Customer Experience is Crucial for Business Success
3. Key Elements of a Positive Customer Experience
4. How to Get Started with Customer Experience Management
Actionable Takeaways:
Free Resource:
Want to understand your customer better? Subscribe to download Customer Avatar template here.! This template will help you visualize your ideal customer, so you can serve them better & build loyalty from the start. SUBSCRIBE
Course Mentioned:
Ready to take your customer experience to the next level? Enroll in Lisa’s Customer Experience Management Course today! Learn step-by-step how to create experiences that delight your customers and keep them coming back for more. LINK TO COURSE
Stay Connected:
- Subscribe to The Customer Care Channel for more insights on building customer-focused businesses.
- Follow us on social media for updates, tips, and behind-the-scenes content! - @customercarechannel
Please Rate & Review: ⭐️⭐️⭐️⭐️⭐️
If you enjoyed this episode, we’d love it if you could leave a rating and review—it helps other new entrepreneurs find the show and grow their businesses, too!
Thank You for Listening!
Remember, a delighted customer is a loyal customer. Start building positive experiences today, and watch your business grow!
Hosted on Acast. See acast.com/privacy for more information.
This episode guides you through Handling Tough Situations: Navigating Difficult Customer Interactions.
Host: Lisa
Podcast: Customer Care Channel
Key Points:
Episode Transcript: https://customercarechannel.com/difficult-customer-interactions/
Resources Mentioned:
Connect with Us:
- Follow us on @customercarechannel for more customer service tips!
- Subscribe to the Customer Care Channel and never miss an episode.
- Share this episode with fellow business owners who could use productivity tips to grow their customer-focused businesses.
Hosted on Acast. See acast.com/privacy for more information.