Customer Connect: A Customer Experience Podcast for Small Business Owners
Nicole Keleher
117 episodes
1 day ago
These days, small business owners have access to all the same types of tech that big brands use — but that doesn’t mean every tool is worth your time. In this episode of The Customer Connect Podcast, I’m talking about how to pick the technology that actually helps your customer experience — and how to avoid the tools that just add more work to your day. We’ll go through the tech that genuinely makes life easier for both you and your customers, what to watch out for before adding something new...
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These days, small business owners have access to all the same types of tech that big brands use — but that doesn’t mean every tool is worth your time. In this episode of The Customer Connect Podcast, I’m talking about how to pick the technology that actually helps your customer experience — and how to avoid the tools that just add more work to your day. We’ll go through the tech that genuinely makes life easier for both you and your customers, what to watch out for before adding something new...
Customer Experience is the Future – And Your Biggest Competitive Advantage
Customer Connect: A Customer Experience Podcast for Small Business Owners
12 minutes
3 months ago
Customer Experience is the Future – And Your Biggest Competitive Advantage
We’ve reached 100 episodes, and it feels like the perfect time to refine the focus of the Retail Success Series. In this episode, I’m sharing why customer experience is the one thing competitors can’t copy, how it drives repeat business, and why every marketing decision should tie back to it. I’ll also give you a first look at my new Retail Experience course, created to help you turn great customer experience into profit. And as a thank you for listening, there’s a little somethin...
Customer Connect: A Customer Experience Podcast for Small Business Owners
These days, small business owners have access to all the same types of tech that big brands use — but that doesn’t mean every tool is worth your time. In this episode of The Customer Connect Podcast, I’m talking about how to pick the technology that actually helps your customer experience — and how to avoid the tools that just add more work to your day. We’ll go through the tech that genuinely makes life easier for both you and your customers, what to watch out for before adding something new...
