Customer Connect: A Customer Experience Podcast for Small Business Owners
Nicole Keleher
119 episodes
1 month ago
This final episode of the year is a chance to stop, take a breath and look at what actually shaped 2025 for independent retailers and service providers. I’m sharing the patterns I saw across client work, audits and conversations—what worked, what held businesses back and the areas that consistently created momentum. We walk through the lessons worth carrying into 2026, the customer experience advantages independents must hold onto, and a real-life online shopping experience that reminded me e...
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This final episode of the year is a chance to stop, take a breath and look at what actually shaped 2025 for independent retailers and service providers. I’m sharing the patterns I saw across client work, audits and conversations—what worked, what held businesses back and the areas that consistently created momentum. We walk through the lessons worth carrying into 2026, the customer experience advantages independents must hold onto, and a real-life online shopping experience that reminded me e...
Customer Connect: A Customer Experience Podcast for Small Business Owners
15 minutes
4 months ago
Experience Wins Ep.1: Small Touches, Big Impact
Welcome to the first episode of Experience Wins, a new monthly series on the Customer Connect podcast. In each instalment, Nicole shares practical customer experience ideas drawn from real businesses across different industries. These are not abstract theories, but examples you can adapt in your own store, service, or team. The focus is on simple touches that create stronger connections, keep customers coming back, and build long-term value for your business. For simple, light bulb ideas you ...
Customer Connect: A Customer Experience Podcast for Small Business Owners
This final episode of the year is a chance to stop, take a breath and look at what actually shaped 2025 for independent retailers and service providers. I’m sharing the patterns I saw across client work, audits and conversations—what worked, what held businesses back and the areas that consistently created momentum. We walk through the lessons worth carrying into 2026, the customer experience advantages independents must hold onto, and a real-life online shopping experience that reminded me e...
